
Technical Account Manager
1 week ago
About the Role
We are seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for our strategic customers. In this role, you will combine deep technical knowledge with strong customer relationship skills to ensure customers derive maximum value from our product. You will act as a key link between engineering, product, and customer success, driving adoption, resolving complex technical issues, and providing proactive recommendations to help customers succeed long-term.
Key Responsibilities
Customer Partnership & Onboarding
Lead technical onboarding and define success metrics
Build strong relationships with customer engineering and DevOps teams
Adoption & Enablement
Guide customers through best practices, configuration, and technical integrations
Enable customer success through proactive support and solution architecture
Support & Escalation Management
Act as the primary technical point of contact for escalations
Troubleshoot infrastructure, performance, and cost-related issues
Insights & Optimization
Analyze usage data to identify inefficiencies and recommend optimizations
Conduct architecture reviews and regular technical health checks
Internal Advocacy
Represent customer needs and feedback internally to influence product roadmap
Partner with Product, Engineering, and Sales to align solutions with customer goals
Requirements
Must-Have
3 years in a technical customer-facing role (e.g., TAM, Solutions Engineer, DevOps Consultant)
Strong knowledge of cloud infrastructure (AWS, GCP, or Azure), Kubernetes, and DevOps practices
Understanding of cloud cost optimization or FinOps concepts
Fluent in English (spoken and written)
Excellent communication, presentation, and stakeholder management skills
Experience working with enterprise customers in technically complex environments
Nice-to-Have
Proficiency in additional languages such as French, German, or Portuguese
Technical background in software engineering, SRE, or cloud architecture
Desired Traits
Strong problem-solving skills and technical curiosity
Customer-centric mindset with a bias for action
Highly organized and self-driven
Comfortable in a fast-moving, early-stage startup environment
An "all it takes" state of mind
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