Customer Success Manager

We are looking for an excellent
Customer Success Manager - Data oriented
to join our growing team

In this role, you will combine strategic thinking, technical expertise, and strong relationship management to drive real impact for our clients. As a client owner, you'll be at the heart of everything we do: acting as the main point of contact for our customers, guiding them through onboarding, ensuring seamless data integration, and leading successful conversion from Pilot to Annual relationship and ongoing revenue growth 7 retention. You'll own both the strategic and technical sides of the partnership, building trust by solving problems proactively, aligning stakeholders, and delivering value from day one. Our team works cross-functionally, thrives on collaboration, and is committed to helping clients grow by making their marketing more predictive and performance-driven. Your role is key to making that happen.

About Us

Voyantis was founded in 2020 on the premise that market fundamentals are shifting companies worldwide from growth-at-all-costs strategies to efficient and responsible growth practices, with a focus on improving Unit Economics. With a bold mission to leverage AI to reimagine the whole Growth process, to streamline this transition and ensure its sustainability, Voyantis eliminates the guesswork from customer value creation, empowering leaders with actionable strategies and tactics to acquire, nurture and retain the high-value customers their businesses really need, with the actions and the timing that would be most impactful to achieve their goals.

Leading companies like Miro, Rappi and Moneylion rely on Voyantis to effectively apply these predictions. They use Voyantis to drive high-value customer acquisition on platforms like Google and Meta, optimize incentives through Salesforce and Braze, and perfectly time upsells, resulting in a 20%-40% ROI uplift.

Voyantis is well-backed by top VCs such as Target Global and SquarePeg. The company has tripled in size annually over the past two years and now boasts a team of 70 with offices in California, New York and Tel Aviv.

Responsibilities

1. Customer Management

• Primary Client Contact:
  Serve as the main liaison for clients, ensuring clear communication from onboarding through ongoing engagement.
• Technical Ownership
  : Serve as the technical lead for the project, ensuring all technical requirements are met and the integration is successful.
• Project Ownership
  : Own the project, ensuring that all milestones are met on schedule and keeping the client informed of progress.
• Customer Trust
  : Build and maintain strong, trust-based relationships with clients by demonstrating reliability, expertise, and understanding of their business needs.
• Communication
  : Communicate effectively with clients, providing clear updates and addressing any concerns promptly. This includes regular status updates and expectation setting.
• Raise Flags: Proactively identify potential issues or risks and communicate them to the client and internal teams, ensuring swift resolution.
• Client Handover:
  Ensure a smooth client handover from the sales team, making sure knowledge is transferred effectively.
• Risk Management:
  Activate risk mitigation action plans when necessary, communicating with decision makers during escalations.

2. Technical Ownership

• Data Integration Oversight:
  Oversee the integration of client data into the Voyantis platform, ensuring accuracy and completeness. Communicate the process and timelines to clients.
• Issue Resolution and Proactivity:
  Proactively identify and resolve any issues that arise during the data onboarding process, thinking ahead to prevent potential problems.
• Team Coordination:
  Coordinate between technical and marketing teams to ensure a seamless onboarding experience.
• POC Strategy Planning:
  Own a detailed plan for the POC, including strategy, channels, campaigns, and the setup of experiments.
• Execution and Campaign Management:
  Take full ownership of the POC execution, including hands-on campaign management and analysis, utilizing Voyantis' UA knowledge resources.
• Technical Monitoring and Issue Resolution:
  Monitor technical aspects such as signaling, match rate, and campaign performances. Flag and solve issues related to model accuracy and prediction performance.

Requirements

• At least 3+ years of experience in client management in the online marketing world.
• Previous work with data and analytical skills- Must
• Excellent English - verbal, written communication skills and presentation skills, with the ability to clearly convey complex information to technical and non-technical stakeholders - Must
• Previous experience working at SaaS companies
• Possess a deep understanding of data pipelines processes and a proven track record in data analytics. Knowledge of BI tools and technical processes, alongside the ability to serve effectively as a technical lead. SQL experience and understanding of ad networks is a plus.
• Strong project management skills, with experience managing multiple projects simultaneously. Demonstrated ability to manage cross-functional projects and coordinate internal teams.
• Strong analytical and problem-solving skills, with the ability to proactively identify and resolve issues.
• Proven ability to build and maintain strong client relationships. Experience in managing single large enterprise accounts is a plus.
• Demonstrates strong business acumen with a clear focus on driving performance and sustainable growth. Revenue ownership experience is a plus.
• Working with the international market – an advantage
• Knowledge of Meta / GGL or ads echo-system and campaign management – an advantage
• Embrace challenges with a solution-oriented mindset, proactivity, and desire to achieve targets. Maintain an active pursuit of opportunities for continuous improvement and success.