Sr. Solutions Support Engineer

1 week ago

Tel Aviv, Tel Aviv, Israel Seraphic Security Full time ₪90,000 - ₪120,000 per year

The browser has become the main productivity tool for employees due to driving trends like working remotely, BYOD, and web-based SaaS applications. 

At Seraphic, we are revolutionizing browser security. Our patent-pending technology offers unmatched protection against zero-day attacks, phishing, and malicious downloads. By operating at the core of the browser, we provide comprehensive visibility and control, preventing data loss and leakage. 

Why Seraphic? 

  • Seamless Access: Browse internal sites and private applications directly from your browser without a VPN or a remote desktop 
  • Innovative Environment: Be part of a team leading the cybersecurity frontier shaping the modern solutions impacting billions of users 
  • Challenging Technologies: Engage with a rich SaaS app, high-scale backend processing millions of requests, and a core networking solution, all with the highest level of security 
  • Innovation and Leadership: Leverage our patented technology and leadership recognition, such as Frost & Sullivan's 2024 Enabling Technology Leadership Award for Global Zero Trust Browser Security 
  • Collaboration and Team: Work with industry experts in a collaborative environment to solve complex problems 

This is an exciting opportunity to join a fast-growing start-up company, consisting of talented team players, with the best-of-breed solution revolutionizing browser security. 

Join us in shaping the future of secure browsing 

We are looking for a proactive and detail-oriented Solutions Support Engineer.  

What You'll Do: 

  • Onboard new customers, ensuring smooth initial integration with our products 
  • Provide comprehensive technical support, diagnosing and resolving customer issues efficiently 
  • Configure and customize Seraphic products to meet specific client environment requirements 
  • Collaborate closely with product and R&D teams to address technical challenges and suggest system improvements 
  • Support sales teams by offering technical expertise during pre-sales processes 
  • Develop and maintain technical documentation, including user guides and FAQs 
Requirements

What You'll bring with you: 

  • 4+ years of technical experience in Customer Support, Professional Services, Technical Support, or related technical customer-facing role in a cyber security company  
  • Understanding of cybersecurity threats, vulnerabilities, and best practices - Experience with browser security is an advantage 
  • Familiarity with common web protocols 
  • Experience in diagnosing and resolving issues related to proxies and firewalls 
  • Proven experience with deployment tools like: SCCM, Intune and JAMF 
  • 3-5 years of system management experience across Windows, Linux, and macOS 
  • Familiarity with ticketing systems like Jira and Zendesk 
  • Ability to write clear and concise troubleshooting guides, FAQs, and process documents 
  • Problem solving attitude and analytical thinking, self-motivation and dedication to solving customer problems based on understanding the true pain of the customer, and finding data-driven solutions 
  • Great project management skills and able to communicate effectively with different stakeholder groups across a diverse set of industries, sizes, and experience level 
  • Ability to multitask and prioritize several projects simultaneously 
  • Self-motivated with dedication to understanding customer challenges 
  • Exceptional written and verbal communication skills for both technical and non-technical audiences 
  • Excellent English proficiency - both written and verbal 

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