Technical Support Manager – IoT

5 days ago

Tel Aviv, Tel Aviv, Israel BTC searching Full time ₪60,000 - ₪120,000 per year

One of our clients, a
global technology company
specializing in the development of
advanced IoT and security systems
that integrate hardware, software, communications, and cloud technologies, is looking to hire a
Technical Support Manager
to lead and scale its growing Support and NOC teams.

This is a
unique leadership opportunity
to take ownership of a multidisciplinary, mission-critical environment, establish and optimize support structures, and collaborate closely with R&D, Product, QA, and Operations teams to ensure exceptional service delivery to international customers.

What You'll Do

  • Lead, mentor, and develop a team of support engineers and NOC personnel.
  • Manage Tier 1–3 technical support operations for global customers in a 24/7 environment.
  • Troubleshoot complex system issues that combine hardware, software, and cloud components.
  • Oversee version deployments, testing, and customer validation processes.
  • Build and maintain the company's support knowledge base and reporting frameworks.
  • Collaborate with cross-functional teams to enhance processes and ensure timely issue resolution.
  • Provide on-call support when required.

What We're Looking For

  • 2+ years of management experience in technical support or NOC leadership roles.
  • 4+ years of experience supporting large-scale, web-based, or distributed systems.
  • Strong technical background in multi-disciplinary systems (hardware/software) and experience working with global customers.
  • Hands-on knowledge of SQL, APIs, and web technologies.
  • Familiarity with support tools such as Jira Service Desk, Zendesk, or similar platforms.
  • Excellent English communication skills, both written and spoken.
  • Proven leadership, analytical thinking, and problem-solving capabilities.
  • Willing to provide "On Call" support in 24/7 shifts and during weekends when required
  • Willing to travel to customers when necessary

Why Join

Join a dynamic organization where
innovation and impact meet
. This is a key leadership role offering high visibility and the chance to
build and scale a mission-critical support function
from the ground up.

Company location:
Tel Aviv Rotchild (1 day from home)

Number of employees:
150

This position reports to:
Director of CSM

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