Field Service

4 days ago

Yokneam Ilit North District, Israel Integra LifeSciences Full time ₪60,000 - ₪120,000 per year

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes.

The Service Lead is responsible for managing and leading Field Service Engineers (FSEs), including subcontractors, supporting Testers & Calibration systems globally. This role serves as the primary point of contact for all service-related activities, ensuring technical support, maintenance, and user qualification across production, supplier, and R&D sites.

This role will be based in Haifa following our planned office relocation in 2026.

Responsibilities
Service lead (60%)

  • Direct management of internal FSEs and leadership of external subcontractors.
  • Serve as the global point of contact for Testers & Calibration systems.
  • Conduct periodic meetings with production lines, suppliers, and stakeholders.
  • Lead preventive maintenance strategy and execution.
  • Communicate business-related issues or opportunities to management.
  • Ensure compliance with health, safety, environmental, and company regulations.

Testers & Calibration systems technical support (35%)

  • Provide technical support and maintenance for systems across all sites.
  • Deliver remote support via email, phone, and remote access tools.
  • Perform hands-on service activities including installations, repairs, and upgrades.
  • Analyze system data and provide actionable recommendations.

General (5%)

  • Performs other duties assigned as needed

Qualifications / Experience- B.Sc. in Electrical/Mechanical Engineering or Exact Sciences.
- Minimum 8 years of multidisciplinary experience in:

  • Field Service and Service Management
  • Sustaining Engineering
  • Project Management
  • Manufacturing
  • Experience in the medical device industry is an advantage.
  • Strong technical capabilities and problem-solving skills.
  • Proficiency in system debugging and troubleshooting.
  • Basic software knowledge and ability to interface with multidisciplinary systems.
  • Experience supporting manufacturing environments.
  • Strong analytical thinking and multitasking abilities.
  • Excellent command of English – both written and verbal.

Unsolicited Agency Submission
Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.

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