Customer Success Manager

2 weeks ago

Tel Aviv, Tel Aviv, Israel 6be88d81-2ea7-4d1b-b207-1abd632cafba Full time ₪60,000 - ₪80,000 per year

About Bites

Bites is a micro-learning and communication platform built to equip companies to train, engage, and empower their frontline employees and deskless teams. Our platform transforms everyday training and internal communication into short, video-based, customized learning experiences that reach employees where they are.

We work with some of the world's leading brands across hospitality, retail, manufacturing, and logistics - helping them make training faster, more effective, and measurable.

About the Position

We're looking for a
Customer Success Manager
to join our team and take full ownership of a portfolio of customers (Tier 2 - 3, small to midsize). You'll be responsible for managing the entire customer lifecycle - from onboarding to adoption, renewals, and expansion.

This is a
hybrid role
(3 days in the office, 2 from home) where you'll work closely with customers mostly
Europe and the US
, collaborating internally with teams across Product, Sales, and Marketing, etc. to ensure each customer's success.

What we're looking for

We're looking for someone sharp, proactive, and people-oriented - a problem solver who understands how to navigate client needs and internal processes with equal skill.

  • 1+ year of experience in a B2B SaaS environment
    (Customer Success, Account Management, or similar) - strong advantage
  • Excellent communicator -
    native English
    is a must;
    Hebrew
    is a strong advantage.
  • Tech-savvy and comfortable navigating how systems and integrations work, with hands-on involvement in customer support operations and internal tools like Django.
  • Strong
    relationship builder
    with critical thinking and good judgment.
  • Self-driven, organized, and comfortable taking initiative in a fast-moving environment.

Expectations

  • Owning the full customer lifecycle

  • from onboarding and day-to-day relationship management to renewals and long-term success.

  • Stepping into
    presale conversations when needed

, helping prospects understand value and ensuring a smooth transition into active customers.
- Identifying expansion and upsell opportunities

early and acting on them - leading strategic conversations, connecting customer needs to product capabilities, and driving measurable account growth.
- Building strong, trust-based relationships with customers while navigating internal processes effectively.
- Managing customer issues with clarity and urgency, partnering with product, support, and engineering as needed.
- Staying organized, proactive, and accountable in a fast-moving environment.

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