Customer Success Manager

9 hours ago

Tel Aviv, Tel Aviv, Israel PEAK- HR AS A SERVICE Full time ₪104,000 - ₪130,878 per year

We're Hiring: Customer Success Manager | SaaS
• Data Services
• Account Management

PEAK HR is a tech recruitment company, specializing in connecting top-tier talent with the most innovative startups and leading high-tech companies in the market >>>>>>

A fast-growing
B2B SaaS and data services company
is looking for a
Customer Success Manager (CSM)
with strong analytical skills and customer-facing experience. This role owns the
customer journey
end-to-end: onboarding, account management, retention, and growth.

Responsibilities:

  • Act as the
    primary customer advocate
    , managing
    strategic accounts
    and technical requests
  • Lead
    onboarding, account setup, and user management
  • Conduct
    business reviews
    , track
    health metrics
    , and identify
    upsell / cross-sell
    opportunities
  • Collaborate with
    Sales, Product, Engineering, and Finance
    to deliver value
  • Monitor adoption, manage
    escalations
    , and drive
    customer retention
  • Use
    CRM systems
    (Salesforce, HubSpot, Gainsight, Zendesk) and
    Excel / SQL
    for insights

Requirements

  • 3–5 years
    in
    Customer Success / Account Management
    within
    SaaS or data services
  • Bachelor's in
    Computer Science, Industrial Engineering, or related field
  • Strong
    Excel
    proficiency – required;
    SQL
    – advantage
  • Familiarity with
    web technologies / JavaScript
    – advantage
  • Fluent English;
    Spanish or French
    – advantage
  • Highly organized, proactive, and skilled in
    project management
    ,
    customer advocacy
    , and
    cross-functional collaboration


Join a fast-growing SaaS company where your skills in customer success, data-driven products, and account management will directly impact growth.

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