Technical Support Engineer

1 week ago

Tel Aviv, Tel Aviv, Israel Autofleet Full time ₪40,000 - ₪80,000 per year

Our global operations continue to expand, and we're looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.
What You'll Do

  • Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
  • Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
  • Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
  • Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
  • Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products
  • Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

  • 1+ year in technical support engineer, customer-facing role or similar
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Strong critical thinking and attention to detail
  • Flexibility and availability to embrace change
  • Experience working with SQL and APIs - an advantage
  • Familiar with GCP, Jira, Intercom and Notion- an advantage
  • Experience with web technologies and scripting languages - nice to have
  • Fantastic spoken and written English

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