Help Desk Specialist

4 days ago

Herzliya, Tel Aviv, Israel Spines Full time ₪40,000 - ₪80,000 per year

At Spines, we're rebuilding publishing for a new era: powered by technology, guided by craft, and built around the author.

Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format, language, and global market. The tools we're developing streamline editing, design, translation, production, and distribution, making a complex process simple, scalable, and author-first.

Our mission is to make professional publishing possible for everyone, so no great story goes unheard. But what we're really building is bigger: a platform that transforms how books are made, shared, and experienced globally.

We're growing a team of people who want to shape the future of publishing: creators, technologists, and storytellers driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere.

The ideal candidate will provide global technical support to teams in Israel and abroad, troubleshooting hardware and software issues, assisting with employee onboarding, and ensuring smooth system operations.

We're looking for someone curious and hands-on, a true team player with an open mind, strong technical intuition, and a proactive approach to improving and streamlining IT processes.
A service-oriented attitude and the ability to work independently in a fast-paced, global environment are key.

Responsibilities

  • Provide IT support to users across multi-region environments and global teams.
  • Manage users and permissions for cloud-based products.
  • Deploy, support, and master the latest technologies.
  • Handle onboarding and offboarding processes.
  • Manage company computers and peripheral equipment.
  • Administer and maintain business applications and systems.

Requirements

  • Minimum 2 years of experience as a Helpdesk (military service - an advantage)
  • Service-oriented, patient, and able to work independently, providing technical support to users across all of the above areas.
  • Strong customer-service orientation with exceptional user support skills.
  • Experience with IT management environments such as: Windows management and set up, Microsoft Admin, Microsoft Office 365, and Google workspace.
  • Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS).
  • Solid understanding of computer systems, PC and peripherals set up with experience installing and maintaining peripheral equipment.
  • Fluent in English.

Nice to have:

  • Familiarity with Linux.
  • Familiarity with Salesforce/CRM.

Benefits

  • Competitive compensation package.
  • Work in a dynamic and innovative environment with a supportive team.
  • Significant growth opportunities within a rapidly expanding company – we are committed to promoting from within.
  • Gain valuable experience in the exciting intersection of AI and publishing.
  • Be part of a team that is revolutionizing the publishing industry with cutting-edge AI technology.

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