Enterprise Customer Success Manager
22 hours ago
About Wenrix
Wenrix is the next generation of airfare optimization.
We are a young and fast-growing startup in the fields of fintech for travel companies.
Our AI-driven smart prediction technology helps our customers generate new revenue streams from their air volume. By using our products, we can ensure that tickets are issued at the best possible time and at the best price
The Enterprise Customer Success Manager is a dynamic position that requires the ability to work cross-functional within the company as well as with our clients.
The lucky candidate will work closely with our Head of Customer Success to lead client engagement once the customer has gone live.
What Will You Do?
- Develop and maintain a trusted advisory relationship with your customers, collaborating with different levels of customer stakeholders, from day to day champions to executive sponsors.
- Drive product implementation & adoption, ensure that the customers are leveraging our solution to achieve high business value
- Identify areas of opportunity, while translating Wenrix results into measurable performance goals.
- Enable upsell opportunities and increased usage of the Wenrix product suite-Be the voice of the customer, allow constant product feedback and advocate internally for customers needs.
- Stay up to date with the most recent changes/features, making sure that the customers understand the added value of the complete Wenrix offering
- Share industry news with internal team members so the greater Wenrix team can take an active part in our customer-first approach.
What You Bring
- 4+ years of Enterprise Customer Success Manager experience
- Business intuition and the ability to work in a customer-facing environment
- Familiar with technical skills (SQL, Implementing and testing APIs, etc.)
- Startup experience - Advantage
- Experience working with AI and Big Data- Advantage
- Speak additional languages at a business conversational level- Advantage
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