Technical Customer Success Manager

Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. We help organizations defend against security threats, meet compliance requirements, and drive business productivity. Trusted by many of the world's F500 companies, Zenity provides centralized visibility, vulnerability assessments, and governance by continuously scanning business-led development environments. We recently raised $38 million in a Series B funding, solidifying our position as a leader in the industry and enabling us to accelerate our mission of securing AI Agents everywhere.

We are seeking a Technical Customer Success Manager to drive the adoption, value realization, and long-term success of our security solutions. This customer-facing role combines deep technical expertise in application and AI security with strong relationship management skills. You will guide customers through onboarding, implementation, optimization, and ongoing engagement, ensuring they achieve measurable business outcomes while maintaining a strong security posture.

As a trusted advisor and advocate, you will lead customers from post-sale deployment through quarterly business reviews and executive alignment, working cross-functionally to deliver results and influence product direction.

Key Responsibilities

Onboarding & Implementation

• Lead end-to-end onboarding, including discovery sessions, product training, risk assessments, solution design, technical integrations, and security posture setup.
• Guide customers in establishing internal security programs for low-code/no-code (LCNC) and AI standards.
• Translate customer business goals and security requirements into tailored implementation plans.

Technical Advisory & Security Guidance

• Serve as a trusted advisor on LCNC, AI, and enterprise application security best practices.
• Provide hands-on support in configuring policies, addressing platform risks, and building governance frameworks.
• Investigate and troubleshoot security violations, offering clear remediation strategies.

Customer Relationship & Value Realization

• Build strong relationships with stakeholders at all levels, ensuring Zenity's solutions align with business outcomes.
• Proactively monitor platform usage, risk reduction, and security improvements to demonstrate ROI.
• Identify opportunities for optimization, innovation, and expansion in customer environments.

Strategic Account Management

• Lead Quarterly Business Reviews (QBRs) to showcase progress, risk posture improvements, and roadmap alignment.
• Stay ahead of industry trends, security threats, and compliance requirements to anticipate customer needs.
• Collaborate with Sales, Product, and Engineering to advocate for customer requirements and influence roadmap priorities.

Technical Expertise

• Strong background in cybersecurity, application security, and governance frameworks.
• Knowledge of LCNC platforms, AI governance, and data protection (preferred).
• Familiarity with security standards/frameworks such as OWASP, MITRE, etc.
• Strong analytical and problem-solving skills.

Customer Engagement

• 4+ years of experience in customer-facing technical roles.
• Proven ability to build strong relationships with both technical teams and executives.
• Exceptional communication skills with the ability to translate complex technical concepts into business value.
• Experienced in delivering customer journeys, executive presentations, QBRs, and workshops.

Working Style

• Proactive, self-driven, and outcome-oriented with an ownership mentality.
• Strong team player, able to collaborate across internal and customer teams.
• Comfortable thriving in a fast-paced, dynamic startup environment.
• Analytical thinker who can identify root causes and develop innovative solutions.