Support Engineer

1 day ago

Raanana Center District, Israel Bulwarx Full time ₪40,000 - ₪60,000 per year

We're looking for a talented and motivated Support Engineer to join our team

You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.

Responsibilities:


• Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.


• Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.


• Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.


• Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.

Requirements:


• 2 years of relevant experience in Help desk/IT


• Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.


• Analytical and problem-solving abilities, allowing you to tackle complex technical challenges with efficiency.


• Prior experience in customer service and client-facing roles, demonstrating your ability to provide top-notch support and build positive relationships.


• The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.


• Excellent command of English, both written and verbal.


• Experience working with large organizations or enterprises- Advantage.

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