Help Desk

2 weeks ago

Petah Tikva, Central District, Israel Pango Full time ₪40,000 - ₪80,000 per year

We're looking for a motivated and service-oriented Help Desk Technician to join our IT team at Pango. In this role, you'll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the company's systems and tools.

Reporting to: IT Manager

Responsibilities
  • Handle incoming tickets in the Helpdesk system and provide timely, professional support.
  • Offer end-user technical assistance for computers, peripherals, and organizational software.
  • Manage user accounts and permissions in Active Directory and Microsoft 365.
  • Install and configure operating systems and company applications.
  • Maintain workstations, basic network connectivity, and communication equipment.
  • Document issues, solutions, and follow-up actions according to team procedures.
Requirements
  • 1-2 years of experience in help desk \technical support or a similar role.
  • Solid understanding of Windows and Mac operating systems.
  • Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls).
  • Strong service orientation and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • A proactive, detail-oriented mindset and strong sense of ownership.
  • Ability to work independently as well as part of a collaborative team.
  • Eagerness to learn and grow within a dynamic tech environment.
Advantages
  • Experience with Intune MDM.
  • Familiarity with Jira or other ticketing systems.

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