Service and Operations Coordinator

1 week ago

Raanana, Central District, Israel Bulwarx Full time ₪40,000 - ₪60,000 per year

Join Our Team as a Service and Operations Coordinator

Bulwarx, a leading integration company in the field of cybersecurity, is looking for a dedicated and organized Customer Operation Coordinator to join our Delivery Department. If you thrive on scheduling and providing top-notch service, this is the role for you

About Us: Bulwarx is at the cutting edge of cybersecurity, ensuring our customer are protected and secure. We're looking for a Service Coordinator who loves scheduling, is passionate about service, and wants to be part of a dynamic team.

Position: Full-time

Location: Ra'anana, Israel

Responsibilities:

  • Allocate personnel to projects and customer tasks
  • Manage the calendars and tasks of the technical team
  • Handle unforeseen scheduling events related to the technical team
  • Address service events with clients regarding priorities and schedules
  • Serve as the primary contact for customer communication related to coordinating department activities
  • Initiate tasks with operational and sales teams
  • Monitor the frameworks of all activities
  • Ensure all projects are updated in supporting systems in coordination with the technical team

Requirements:

  • Experience in customer service
  • High service orientation
  • Excellent interpersonal and communication skils
  • Broad systemic vision
  • Proficiency in computer applications and Office
  • Ability to work under pressure
  • Experience in calendar management (an advantage)

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