
Training and Development Manager
1 week ago
Delivering Exceptional Customer Service
In this challenging and rewarding role, you will play a key part in helping our team achieve its goals through effective training and development programs. As a Senior Customer Service Trainer, your primary focus will be on assisting in the development of trainers and collaborating with management to design and implement learning solutions that drive excellence in customer service.
Key Responsibilities:
- Design and deliver engaging training programs that cater to diverse learning styles.
- Mentor and coach employees to enhance their performance and career growth.
- Analyze training needs and develop strategies to improve processes and efficiency.
- Collaborate with the corporate training team to align training initiatives with business objectives.
Requirements:
- Bachelor's degree in a relevant field, such as adult learning or corporate training.
- Proven experience in training delivery, facilitation, or instructional design.
- Strong communication, interpersonal, and leadership skills.
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