Serving as a Key Technical Expert

Job Overview

As a highly skilled Field Service Engineer, you will be responsible for providing expert technical support and service to our clients. This role requires a unique blend of technical expertise, communication skills, and adaptability.

Key Responsibilities:

• Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
• Solving complex hardware and software problems of varying scope and complexity.
• Coordinating your own work schedule with direct colleagues, service operations, and management.
• Instructing customers in the use of our instruments to ensure safe and effective customer operations.
• Providing proactive and adaptable technical telephone and email support to ensure customer success.
• Producing timely and accurate reports of your activities: e.g., service reports and expense reports.
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.

Requirements:

• Must have a B.Sc or M.Sc degree or equivalent qualification in Electrical or Electronics Engineering.
• 2-3 years hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools is preferred.
• Knowledge of Electron Microscopes is an advantage but not a requirement.
• Strong analytical, trouble-shooting, and problem-solving abilities with excellent hand-eye coordination and manual dexterity.
• Strong communication skills with fluency in English (verbal and written).
• IT literate, including TCP/IP networking.
• A strong team contributor who is able to work remotely and connect with colleagues in the region.
• Driving license required.

Benefits:

• Opportunity to work in a high-paced environment.
• Proactive approach, team spirit, and eagerness to continuously develop your skills.
• Interesting and challenging position in an international environment with opportunities for professional and personal growth.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Collaborative and dynamic work environment.