
Workforce Management Scheduler
7 days ago
Workforce Management Scheduler Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect. Better together This position is on-site, and we are looking for people who share our passion. Position Responsibilities Build, publish and maintain optimized schedules across Uline's national customer service team. Manage non-production activities for proper staffing levels to meet service levels. Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership. Partner with management to identify and drive Workforce Management (WFM) process improvements. Support customer service command center responsibilities monitoring real-time activities and volume. Minimum Requirements High school diploma or equivalent. Bachelor’s degree preferred. 2 years in customer service and / or Workforce Management (WFM) with experience using WFM software. Microsoft Excel experience with intermediate knowledge of formula definitions. NICE WFM (IEX) scheduling system experience is preferred. Strong multi-tasking, organizational and communication skills with excellent attention to detail. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace . EEO/AA Employer/Vet/Disabled LI-CB2 CORP (IN-PPCS)
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Workforce Management Scheduler
6 days ago
Oak Park, Israel Uline, Inc. Full timeWorkforce Management Scheduler Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect. Better together! This...
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Workforce Management Scheduler
6 days ago
Oak Park, Israel Uline, Inc. Full timeWorkforce Management Scheduler Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect. Better together! This...
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Workforce Management Leader
1 week ago
Jefferson Park, Israel beBee Careers Full timeLead Workforce ManagerWe are seeking a dynamic leader to manage our Workforce Management Scheduling team, ensuring exceptional customer service is delivered.
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Workforce Management Leadership Opportunity
7 days ago
Schiller Park, Illinois, Israel beBee Careers Full timeWorkforce Management Leader">This is a dynamic leadership role that requires a strong understanding of workforce management principles and the ability to lead a team of scheduling associates. As a Workforce Management Leader, you will be responsible for developing and implementing scheduling processes that meet customer service goals, analyzing data to...
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Customer Service Scheduling Manager Position
7 days ago
Schiller Park, Illinois, Israel beBee Careers Full timeCustomer Service Scheduling Manager">This role is responsible for managing the scheduling process for our customer service team. A successful candidate will have excellent leadership skills, a strong understanding of workforce management principles, and the ability to analyze data to identify areas for improvement.">Key responsibilities include:">Developing...
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Customer Service Scheduling Manager
7 days ago
Jefferson Park, Israel beBee Careers Full timeScheduling Team LeadThis position involves guiding and supporting the WFM scheduling team, focusing on productivity, accuracy, and process efficiency.
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Inventory Management Specialist
1 week ago
Jefferson Park, Israel beBee Careers Full timeOverview:Determine inventory levels at multiple distribution centers and warehouses.Schedule: This position is on-site. The role involves managing a team of Demand Planners and Buyers to ensure we deliver on our customer promise of being always in-stock. To achieve this goal, the Planning and Inventory Manager needs to determine inventory levels at Uline's...
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Customer Service Management Trainee
1 week ago
Jefferson Park, Israel Uline, Inc. Full timeCustomer Service Management Trainee Pay from $25 to $30 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center...
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WFM Supervisor
6 days ago
Jefferson Park, Israel Uline, Inc. Full timeWFM Supervisor Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline, and we are looking for a dynamic leader for our Workforce Management Scheduling team. Guide and support the WFM scheduling team, ensuring goals for legendary customer service are met to support our growing North American company! Better together! This...
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WFM Supervisor
6 days ago
Jefferson Park, Israel Uline, Inc. Full timeWFM Supervisor Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline, and we are looking for a dynamic leader for our Workforce Management Scheduling team. Guide and support the WFM scheduling team, ensuring goals for legendary customer service are met to support our growing North American company! Better together! This...