Tier 2 Support Engineer

12 hours ago

Vilnius Europe Israel Awager Full time ₪40,000 - ₪80,000 per year

Awager stands at the gateway of the next era of the gaming industry, bridging the authentic excitement of land-based casinos with the comfort of online access. Awager's award-winning products, recognized at the ETG award, enable players to access their favorite physical slot machines and ETGs from anywhere, anytime, through modular design, real camera views, sound captures, and a cutting-edge interface. Our team is committed to continually providing cutting-edge technology to bridge the gap between the physical and digital realms, making high-quality, real-live gaming accessible to everyone, everywhere.

We are looking for an talented Tier 2 Support Engineer based in Vilnius to join our team

  • Provide prompt and effective technical assistance to customers via phone, email, chat (Not to end players but to operators)
  • Troubleshoot and resolve customer issues by analyzing symptoms, diagnosing problems, and offering solutions.
  • Escalate complex or unresolved issues to appropriate internal teams while ensuring timely follow-up and issue resolution.
  • Educate customers on product functionalities, usage, and best practices to enhance their experience and satisfaction.
  • Provide excellent customer service, ensuring prompt and satisfactory resolution of technical issues.
  • Lead setup activities, Systems configurations and tests

Qualifications:

  • Proven experience in quality assurance and technical support roles, preferably in a software or technology company.
  • Knowledge of computers' networks and configurations
  • Knowledge of Linus OS, scripts, and automation - advantage
  • Experience with ticketing systems and monitoring interfaces.
  • Willingness to shifts position, including weekends and holidays

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