Solutions Engineer

Aidoc is recruiting a Solution Engineer for the Delivery department in Tel Aviv. Join our team

About Aidoc:

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work seamlessly with a continued focus on the patient.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry's leading VC's, Aidoc has raised more than $250 million to date, and was chosen as one of TIME's 50 most genius companies.

About this role:

The solution engineer will be responsible for creating and enhancing tools that assist our T1 and T2 support teams and Implementation Managers, while also providing expert-level T3 support for complex system-related issues.

The team plays a crucial role in developing and optimizing the delivery platforms' reliability, performance, and scalability while ensuring that any system issues are diagnosed and resolved quickly to minimize downtime.

Responsibilities:

• Design and develop automation tools to support the scale efforts of the deployment of our solution to our customers.
• Work with customers to plan and design the Aidoc solution within the customer's environment according to their specific needs and constraints.
• Design, build, and maintain tools that streamline workflows for T1/T2 support teams and Implementation Managers, allowing them to efficiently troubleshoot, manage incidents, and deploy solutions.
• Own the infrastructure of the tools in use, ensuring scalability, reliability, and efficiency. Optimize performance, manage updates, and support evolving operational needs.
• Automate processes to minimize manual interventions for support teams, improving operational efficiency and speeding up response times for common incidents.
• Provide expert-level T3 support for system-related issues, working cross-functionally with development and operations teams to diagnose, debug, and resolve complex platform problems in production.
• Monitor system performance, proactively identifying potential issues and bottlenecks. Ensure that monitoring tools and alerts are properly configured for early issue detection.
• Work closely with developers and engineers to understand system functionality and architecture, ensuring that support teams have the right tools and knowledge to address and resolve incidents.
• Create clear, user-friendly documentation for support teams and internal stakeholders, including knowledge base articles, runbooks, and troubleshooting guides. Ensure these resources are updated regularly.
• Lead architecture requirements with customers and address to DevOps and Engineering group.

Requirements:

• Previous experience in one or more of the following roles:
• Solution Engineer
• Professional Services Engineer
• Automations Engineer
• Demonstrated knowledge of SQL.
• Demonstrated knowledge of Windows Server.
• Good understanding of the IT field: servers, networking and secured architectures.
• Hands-on experience with VMware vSphere (ESXi and vCenter), including knowledge of clustering features such as High Availability (HA), vMotion, and DRS.
• Knowledge & experience working with production systems, in cloud environments and on-premises.
• Proficiency in scripting languages such as Python, Bash, or Powershell, with experience in creating automation scripts that simplify platform management and troubleshooting tasks.
• Ability to dive into the depths of many technological domains and have the ability to be highly detail-oriented and thorough while maintaining and providing a comprehensive perspective of the bigger picture.
• Fluent written and spoken English.
• DevOps experience (Writing scripts, Docker, CI/CD pipelines)
• Former position in the healthcare industry, and healthcare IT systems and services - advantage.
• Experience with DICOM, HL7, and FHIR protocols, as well as PACS, RIS, EHR systems - advantage.

Working at Aidoc:

Our perks:

• Be part of something big - use cutting edge technologies to transform the Healthcare industry (while saving patients' lives)
• Office close to HaShalom train station with free parking
• Stocked up kitchen & meal card
• Breakfast and lunch made by our personal chef
• Wellness - yoga, pilates, and functional workouts in the office
• Amazing culture - collaborative, transparent & fun
• Attractive compensation package & benefits