Customer Success Manager

2 weeks ago

Ramat Gan, Tel Aviv, Israel WSC Sports Full time

WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports' platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:
Working with great people in an awesome environment, using cutting-edge technologies (video editing, AI, data, and sports- altogether) with the opportunity to influence innovative products and partnerships with the NBA, La Liga, Bundesliga, Euroleague, FIBA, ESPN, and many other sports giants – are only part of the things WSC Sports has to offer

What you'll do:
As a Customer Success Manager, you will play a crucial role in our customer success strategy. You'll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.

Key Responsibilities:

  • Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively.
  • Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal.
  • Meet and exceed KPIs and sales targets. Independently build and manage a pipeline to drive sales.
  • Manage the implementation and onboarding process for new clients, Deliver business reviews to reflect the value the customer derives from our service
  • Extract value matter data from BI tools, and reports
  • Interact with the Product and R&D teams to utilize industry insights and client feedback to continuously improve the company's value proposition and products
  • Build best practices methodologies and be your trusted customer's consultant

Requirements:

What We're Looking For:

  • 2+ years of experience in Customer Success, Account Management, or a similar client-facing role
  • Proven track record in upselling and managing renewals
  • Background in a B2B tech environment, working with SaaS products - Must
  • A genuine passion for sports - you enjoy watching, discussing, and staying updated on sports daily
  • Strong ability to grasp complex technology and explain it in a clear, approachable way to various audiences
  • Onboarding and project management experience, ideally within a SaaS company
  • Willingness and flexibility to travel internationally on a regular basis

Bonus Points:

  • Experience in the sports industry and social media
  • Media streaming familiarity
  • Additional languages: French, Spanish, Italian

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