Casino Host

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Pledge for Success: 

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Responsible for generating revenue by developing relationships with preferred guests within the Latin Market and identifying potential new VIP guests. This job requires high level customer service and sales skills to build loyalty and drive incremental revenue to ensure budgetary goals are met. 

Primary Duties and Responsibilities:

• Promotes superior guest service.  This may include answering calls or texts from preferred guests outside of regularly scheduled hours to ensure their needs and standards are being met as well as providing solutions to any problems the guest may encounter.

• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.

• Identify and develop high-value guests by building relationships through specialized, personalized, and preferential service. This may include participating in events outside of the casino such as dinners, shows/concerts, golf, etc.

• Use available technology to efficiently manage a book of approximately 400 VIP guests.  This includes monitoring gaming activity, comp availability, and profitably.

• Provide complimentaries based on a guest's play.  This requires using discretion to determine the appropriate value of the compliment ensuring the compliment does not outweigh the return.

• Cultivate leads, build loyalty, and promote return visits to the property throughout the Latin community and market.  This may include making cold calls and post-visit follow up calls, monitoring the casino floor, using business intelligence (BI) tools and networking to make important connections.

• Meet and greet with preferred guests while they are on property. 

• Stimulate ilani marketing efforts through personalized outreach and assist with the building of promotions geared towards the Latin market. 

• Expected to meet and/or exceed personal revenue targets.   

• Performs other related duties as assigned. 

Minimum Qualifications:

• Previous experience as a casino host in a complex casino environment, or four (4) years' experience in a high-volume hospitality environment, involving extensive contact with customers. 

• Associate degree with two (2) years hospitality experience may be substituted for previous casino host or hospitality experience.

• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.

• Strong verbal and written skills in both English and Spanish.

• Must be able to work various shifts, flexible hours, and holidays.

• Must possess a valid Driver's License.

• Must be willing to work in a smoking environment.

• Must be willing to adhere to company health and safety measures.

Shift Schedule Range From: 12:00 Noon - 10:00 p.m., 2:00 p.m. -12:00 a.m. and 3:00 p.m. -1:00 a.m.

Weekends & Holidays Required. Busiest time is Christmas & New Year's Eve & Day

Work Shift:

Starting at:

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