Director of Operations and Support

3 days ago

Herzliya, Tel Aviv, Israel Helfy Full time $104,000 - $130,878 per year

Description
We are HIRING a Director of Operations and Support to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact.

Responsibilities

  • Lead the operations team across the company's sites
  • Ensure efficient onboarding and support of doctors and pharmacy partners across Europe
  • Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication
  • Manage operational readiness and coordination for external collaborations (e.g., Uber)
  • Work closely with Customer Support to monitor feedback and proactively resolve service-related issues
  • Identify and improve processes to ensure seamless end-to-end experiences for patients
  • Collaborate with product managers and developers to build tools, dashboards, and workflows
  • Analyze the root causes of issues, including returned products, stock shortages, and delays
  • Drive initiatives to improve partner satisfaction and operational KPIs

Requirements

  • 10 years of experience in Operations and Support roles within a global B2C company
  • 5 years of experience managing global operations teams
  • Native-level proficiency in German (written and spoken)
  • Proven track record in managing operations
  • Strong background in working with multiple stakeholders and cross-functional teams
  • Solid understanding of logistics processes and partner management
  • Experience in implementing automations in customer support processes
  • Hands-on experience with chatbots, including daily operations, analysis, and process improvement

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