HelpDesk Tecnician

'abra' means creation. Therefore, our goal is to lead the information systems market and to create relevant and precisely adapted technological solutions to the business needs of our customers.

We are looking for a
PC Technician and Help Desk
, to support and manage incidents, problems and IT related enquiries for our clients.

Full time / part time position in
Karmiel
area.

Key Responsibilities:

• Support users on end user devices, software products, and office technology.
• Duties include resolving help desk tickets, maintaining hardware, troubleshooting and resolving user issues.
• Working with management to prioritize work, researching technology solutions, tracking inventory and assets.
• Ensuring security and maintenance of shared technology equipment and onboard new employees.
• Referrals for assistance in solving problems, support for Win operating systems, user management in Active Directory, Exchange mail servers, etc.

Requirements:

• Experience as PC technical support / Teir 1 / Teir 2 - mandatory
• Experience with Windows Servers - mandatory
• Deep knowledge of Active Directory
• Familiarity with Exchange mail servers
• Microsoft certification - an advantage