Help Desk Support

1 week ago

Raanana, Central District, Israel MalamTeam2 Full time ₪6,000 - ₪8,000 per year

דרוש/ה Help Desk Support לארגון באזור ת"א. במסגרת התפקיד: מתן שירות ותמיכה טכנית לעובדי החברה במגוון תחומים: חומרה, תוכנה, רשתות ותחנות קצה. התפקיד כולל טיפול בתקלות, ביצוע התקנות, ניהול משתמשים, ושירות פרואקטיבי מול כלל מחלקות הארגון, תוך שמירה על רמת שירות גבוהה ויחסי אנוש מצוינים. משרה במשמרות, ימים א'-ה', 8 שעות ביום.

  • מעל 2 ניסיון כתומך/ת טכנית. - קורס בעולמות המחשוב מעל 400 שעות/ תואר במדעי המחשב/הנדסאי תוכנה וכו'. - ניסיון בטיפול בתקלות חומרה, תוכנה ותחנות קצה. - שליטה מלאה בהתקנת מערכות הפעלה Windows והפצת תחנות (כולל Image ואפליקציות).
  • ניסיון בעבודה עם מערכות שליטה מרחוק וניהול קריאות שירות (כגון SysAid). - ניהול משתמשים במערכות כגון Active Directory ו-M365. - ידע בהתקנה והגדרת ציוד היקפי (מדפסות, סורקים וכד'). - יכולת פתרון בעיות מורכבות באופן עצמאי.
  • תודעת שירות גבוהה, יחסי אנוש טובים ועמידה ביעדי SLA. - עברית ואנגלית ברמה גבוהה.

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