Chargebacks Team Lead

6 hours ago

Petah Tikva, Central District, Israel Global-e Full time $48,000 - $100,000 per year

As the Chargeback Team Lead, you will play a major role in managing and optimizing our chargeback processes. You'll lead a team responsible for handling chargeback management, analyzing trends, and providing insightful reports. Your expertise will contribute to minimizing financial losses, improving operational flow, and optimizing the Payments operations.

Responsibilities:

1. Chargeback Management:

  • Oversee the end-to-end chargeback process, including dispute resolution, documentation, and communication with chargeback vendors and payment service providers
  • Collaborate with cross-functional teams such as Fraud Prevention, Customer Support, and Finance and Technical Support to address chargeback-related issues.

2. Data Analysis and Reporting:

  • Analyze chargeback trends, identify patterns, and recommend proactive measures.
  • Create regular reports on chargeback metrics, including win/loss rates, reasons for chargebacks, and financial impact.
  • Present findings to senior management and propose actionable insights.

3. Process Improvement:

  • Continuously evaluate existing chargeback processes and identify areas for enhancement.
  • Work closely with development teams to improve chargeback automation and streamline workflows.
  • Stay informed about industry best practices and regulatory changes related to chargebacks.

4. Relationship Management:

  • Collaborate with external partners to resolve complex chargeback cases.
  • Maintain strong relationships with payment processors and other relevant stakeholders.
Requirements
  • Minimum of 2 years of team management
  • 3 years experience in Payments or Fraud Prevention.
  • Proficiency in analysis skills such as SQL and Excel
  • Bachelor's degree in a relevant field (e.g., Business, Finance, or Economics).
  • Strong analytical skills with the ability to interpret data and draw actionable conclusions.
  • Excellent communication skills, both written and verbal.
  • Familiarity with payment industry regulations and chargeback rules (e.g., Visa, Mastercard, etc.).

  • Chargeback Team Lead

    6 hours ago

    Petah Tikva, Central District, Israel Global-e Full time ₪100,000 - ₪150,000 per year

    As the Chargeback Team Lead, you will play a major role in managing and optimizing our chargeback processes. You'll lead a team responsible for handling chargeback management, analysing trends, and providing insightful reports. Your expertise will contribute to minimizing financial losses, improving operational flow, and optimizing the Payments...

  • Hardware Team Lead

    6 hours ago

    Petah Tikva, Central District, Israel Newphotonics Full time ₪120,000 - ₪240,000 per year

    About the JobOur Hardware group leads the development of electro-optical devices and systems for next-generation data centers.NewPhotonics is revolutionizing data center processing with novel photonic engines that address power and performance challenges.We are looking for a Hardware Engineer Director to join our dynamic team and play a key role in shaping...

  • Director, Head of Operations

    6 hours ago

    Petah Tikva, Central District, Israel Payoneer Full time $120,000 - $200,000 per year

    Role summary  We are looking for an experienced leader to join our Checkout business line as Director, Head of Operations & Risk This role will lead Operations and oversee Risk functions, ensuring seamless merchant onboarding, E2E merchant operation lifecycle responsibility, robust risk controls, and scalable processes that support our rapid growth while...

  • Outbound Lead

    6 hours ago

    Petah Tikva, Central District, Israel Payoneer Full time ₪120,000 - ₪180,000 per year

    About PayoneerFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and...

  • GenAI Engineering Lead

    6 hours ago

    Petah Tikva, Central District, Israel CommIT Full time $130,000 - $250,000 per year

    At Commit AI we're expanding a fast-growing practice that helps companies build and ship production-ready GenAI products and solutions. We've served many satisfied customers globally and are now hiring a hands-on GenAI leader to join our GenAI Center of Excellence in Israel.As a Generative AI Engineering Lead, you will lead the design, development and...

  • GenAI Engineering Lead

    6 hours ago

    Petah Tikva, Central District, Israel COMMIT Full time ₪1,500,000 - ₪1,800,000 per year

    At Commit AI we're expanding a fast-growing practice that helps companies build and ship production-ready GenAI products and solutions. We've served many satisfied customers globally and are now hiring a hands-on GenAI leader to join our GenAI Center of Excellence in Israel.As a Generative AI Engineering Lead, you will lead the design, development and...

  • DevOps Team Leader

    2 weeks ago

    Petah Tikva, Central District, Israel mprest Full time ₪120,000 - ₪180,000 per year

    Position SummaryThe DevOps Team Leader is responsible for leading both Israel-based and offshore DevOps teams in Australia in the design, implementation, and maintenance of scalable, secure, and reliable CI/CD pipelines and infrastructure environments across cloud and on-premises deployments.This role includes end-to-end management of Kubernetes-based...

  • DevOps Team Leader

    2 weeks ago

    Petah Tikva, Central District, Israel mPrest Full time ₪120,000 - ₪180,000 per year

    Position SummaryThe DevOps Team Leader is responsible for leading both Israel-based and offshore DevOps teams in Australia in the design, implementation, and maintenance of scalable, secure, and reliable CI/CD pipelines and infrastructure environments across cloud and on-premises deployments.This role includes end-to-end management of Kubernetes-based...

  • DevOps Team Leader

    2 weeks ago

    Petah Tikva, Central District, Israel mPrest Systems Full time ₪90,000 - ₪120,000 per year

    Petah Tikva, Israel · Full-time · ManagementAbout The PositionPosition SummaryThe DevOps Team Leader is responsible for leading both Israel-based and offshore DevOps teams in Australia in the design, implementation, and maintenance of scalable, secure, and reliable CI/CD pipelines and infrastructure environments across cloud and on-premises...

  • Quality Improvement Lead

    6 hours ago

    Petah Tikva, Central District, Israel The Ohio State University Full time ₪100,000 - ₪150,000 per year

    Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions.Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use...