Customer Success Manager – Middle East Region

2 days ago

Tel Aviv, Tel Aviv, Israel monday Full time ₪60,000 - ₪120,000 per year

We are , a global software company transforming how businesses run. Our product suite adapts to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, and encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

Our Israel team is growing, and we are looking for a Customer Success Manager to support our enterprise customer base in the Middle East.

As a CSM, you'll act as a trusted advisor to customers across the region, helping them achieve measurable business outcomes with You will work closely with local partners and key stakeholders to ensure value delivery, adoption, and successful long-term relationships. You will manage enterprise accounts primarily from Israel and travel occasionally to meet customers and partners in the region.

About The Role
  • Manage a portfolio of enterprise customers across the Middle East (UAE, Saudi Arabia, Qatar, and others).
  • Understand customer business goals, challenges, and workflows, and translate them into solutions.
  • Collaborate with regional partners to ensure alignment and value delivery throughout the customer journey.
  • Lead onboarding and enablement sessions to drive product adoption and customer success.
  • Build strong relationships with multiple stakeholders within each account and influence key decision-makers.
  • Act as the voice of the customer internally, sharing insights and feedback with cross-functional teams.
  • Represent during on-site visits, meetings, and customer events in the region.
Requirements
  • 5+ years of experience in Customer Success, Account Management, or Implementation within a SaaS or enterprise software environment.
  • Proven experience working with customers or partners in the Middle East region.
  • Strong communication and relationship-building skills with multiple stakeholders and senior decision-makers.
  • Excellent English – Arabic is a strong advantage.
  • Hands-on and proactive approach with the ability to guide customers through implementation and adoption.
  • Experience managing complex enterprise accounts with regional or global reach.
  • Comfortable collaborating cross-functionally with Sales, Product, and Partner teams.

Bonus Points

  • Experience managing customers or partners in the Gulf region (UAE, Saudi Arabia, Qatar).
  • Background in consulting, change management, or digital transformation.
  • Experience working with or similar SaaS platforms.
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