Sales Operations Manager

This is us 

Kaltura's (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people's lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you'll find more than 1000 global, well-known organizations.    

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we're still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. 

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you'll never run out of room to grow and evolve.   

If you don't meet 100% of the requirements below - that's okay, nobody's perfect We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. 

The role:

The Sales Operations Manager/Business Operations Partner (BOP) plays a crucial role in the operations of our business units. As an operational partner, the BOP ensures that daily operations run smoothly and company-wide initiatives are executed effectively. This role reduces the operational burden on General Managers and Sales Leaders, enabling them to focus on leading their teams and driving revenue.

The day-to-day

• Review and oversee Salesforce pipeline data to keep forecasts accurate and aligned.
• Partner with Account Executives and Customer Success Managers to validate opportunities fields are up to date.
• Monitor coverage vs. quota in Salesforce dashboards and flag potential gaps early.
• Track renewal opportunities in Salesforce and coordinate with Customer Success Managers to ensure timely execution.
• Support priority opportunities (e.g., updating deal status, ensuring approvals are in place) during quarter-end.
• Run weekly forecast calls with sales leaders, ensuring consistency in methodology and data.
• Collect and structure field feedback on products, pricing, and processes, and share it with leadership in a digestible format.

Ideally, we're looking for:

• 3-5 years of experience in a Business Operations, Sales Operations, or Revenue Operations role.
• Bachelor's degree – preferably in Economics, Business Management, or related field.
• Proficiency in Microsoft Office Suite, with expert knowledge of Excel (pivot tables, modeling, automation).
• Experience with Salesforce and other sales related tools (Call intelligence, forecasting etc')
• Fluent in English (spoken and written).
• Strong analytical and quantitative skills; ability to interpret Salesforce reports and spot data trends.
• Excellent communication skills, able to present insights and recommendations to sales and leadership teams.
• Tech savvy, eager to learn, with strong working knowledge of Salesforce (reports, dashboards, opportunity management).

These would also be nice:

• Experience working in SaaS company.
• Knowledge of BI tools such as Power BI, Tableau, or similar.
• Previous experience in cross-functional projects or company-wide initiatives.

The perks

1. Hybrid, flexible work environment   
2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits  
3. FSA and 401K with company match  
4. Mobile plan and home internet reimbursement   
5. Personal and professional development programs  
6. Occasional Cross company long weekends   
7. An Equal Employment Opportunity Employer and an E-Verify participant   

Salary Range: $80,000-$110,000 per year