Staff Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Design and implement AI-driven solutions that deliver measurable impact, from automation and insights to intelligent customer experiences.
• Build high-quality, scalable, and reusable code with a focus on AI integration, applying best practices in architecture, testing, and CI/CD.
• Collaborate with product owners and cross-functional teams to translate business challenges into AI-powered solutions that drive efficiency, innovation, and measurable results.
• Contribute to the end-to-end AI lifecycle: data collection, model integration, performance monitoring, and continuous improvement.
• Experiment with emerging AI frameworks, LLMs, and automation tools to prototype innovative solutions for real-world impact.
• Mentor colleagues and foster AI literacy and knowledge-sharing, promoting responsible and effective AI adoption across the organization

Qualifications

To be successful in this role you have:

• Strong experience in leveraging AI to drive business or operational impact, including automating workflows, generating insights, or enhancing decision-making.
• 6+ years of experience with Java or a similar OO language, with expertise in designing scalable, high-performance systems.
• Proficiency in JavaScript and modern web frameworks (React, Angular, Vue) with a focus on building intelligent, componentized solutions.
• Solid understanding of data structures, algorithms, and design patterns, applied in AI-driven applications.
• Familiarity with cloud AI platforms and services.
• Strong analytical skills and ability to assess AI opportunities, impact, and risk while delivering complex projects

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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