Manager, Applications System Development

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Key Responsibilities
Quality Leadership & Strategy

• Define and drive the overall QA strategy, test methodologies, and quality standards across teams.
• Establish and continuously improve QA processes, including test plans, automation strategy, regression cycles, and release sign-off.
• Partner with Engineering, Product, and DevOps to ensure quality is integrated into the SDLC (shifting quality left).

Team Leadership & Collaboration

• Mentor QA engineers (manual & automation), provide technical guidance, and ensure high execution standards.
• Coordinate cross-team testing efforts for major releases, integrations, and cross-product initiatives.
• Collaborate closely with developers and product managers to clarify requirements, acceptance criteria, and edge cases early.

Test Planning & Execution

• Create, review, and maintain comprehensive test plans for new features and releases.
• Lead functional, regression, integration, performance, and end-to-end testing.
• Ensure full coverage for critical flows and customer journeys.

Automation & Tooling

• Drive automation strategy; expand automated coverage for APIs, UI, and regression scenarios.
• Select, implement, and maintain testing tools/frameworks (Selenium, Cypress, Playwright, Appium, Postman, etc.).
• Work with CI/CD to integrate automated tests into pipelines and improve feedback loops.

Quality Metrics & Reporting

• Define meaningful QA KPIs: defect leakage, automation coverage, cycle time, stability, etc.
• Report quality status, risks, and readiness to engineering and leadership stakeholders.
• Own the "go/no-go" quality assessment for releases.

Customer & Production Focus

• Investigate production issues, perform root-cause analysis, and drive corrective actions.
• Ensure learnings from production are fed back into tests and quality processes.
• Champion the customer perspective in every release.

Required Qualifications

• 4–7+ years of hands-on QA experience (manual + automation).
• 2+ years leading QA efforts or mentoring QA engineers.
• Strong experience with backend/API testing and at least one automation framework.
• Solid understanding of SDLC, CI/CD pipelines, version control, and release processes.
• Excellent analytical skills, attention to detail, and ability to identify edge cases.
• Strong communication and collaboration skills; ability to influence teams.

Preferred Qualifications

• Experience with cloud-based environments (GCP/AWS/Azure).
• Experience testing distributed systems, microservices, or high-scale SaaS platforms.
• Performance/load testing experience (JMeter, k6, Gatling).
• Familiarity with QA in regulated or enterprise environments (SOC2, ISO, PCI).

Personal Attributes

• Quality champion with a proactive mindset.
• Highly organized and process-driven.
• Curious, detail-oriented, and passionate about improving team velocity and stability.
• Comfortable working cross-functionally with global teams.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

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