Principal Consultant, Technical Support Engineer

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant, Technical Support Engineer
Help our customers with issues and questions related to our product.

Responsibilities

•    Be part of a large corporate in a global environment

•    Work Mon-Fri (2 choice days a week from home)

•    Take on-call shifts during nights and weekends
Qualifications we seek in you
Minimum Qualifications

•    BA in computer science or equivalent

•    Experience in Tier3 support or professional services

•    English – excellent writing and conversational skills

•    Experience with PowerShell and DevOps tools

•    SQL scripting and DB maintenance

•    Experience with HTML, CSS, JavaScript,Node JS, React

•    Experience in programming, would be an advantage

•    Experience in system log analysis

•    Experience with Windows servers and IIS

•    Experience with cloud services

•    Relevant years of experience in similar jobs

Preferred Qualifications/ Skills

•    · Experience with Azure

•    · Experience with Azure Dev ops

•    · Experience with Azure Kubernetes and docker

•    · Experience with Grafana

•    · Experience with Web services and Oauth authentication

•    · Experience with Azure Open AI

•    
Personal qualities:

•    If you relate to the following, then let's talk:

•    · I'm a team player.

•    · I'm solution oriented with a "can do" attitude.

•    · I'm passionate about discovering how things work.

•    · I'm autodidact who has the patience to learn via trial and error.

Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.