RMA Planning

Job Summary:

We are seeking a proactive, detail-oriented, and analytical RMA Planning & Procurement Specialist to support end-to-end planning activities across procurement, RMA workflows, and RMA operations. The ideal candidate will leverage strong supply chain knowledge, order management expertise, and cross-functional coordination skills to optimize material availability, streamline RMA line execution, and ensure seamless collaboration between procurement, planning, logistics, and engineering teams.

Key Responsibilities:

RMA Planning

• Support planning and scheduling for RMA repair lines, ensuring material readiness, resource availability, and adherence to turn-around targets.
• Interpret RMA capacity, demand variability, past consumption and repair loads to create efficient daily/weekly planning schedules.
• Work with Engineering, warehouse, and quality teams to ensure uninterrupted RMA workflows.
• Track Purchase orders, and repair jobs for accuracy, timely execution, and escalated resolutions.
• Participate in process reviews and continuous improvement initiatives (eliminating bottlenecks, optimizing cycle time, improving output efficiency).

Procurement & Supply Planning

• Develop and execute procurement plans based on RMA demand forecasts, inventory levels, and stakeholder requirements.
• Manage and track Purchase Requisitions and Purchase Orders using ERP platforms, ensuring timely issuance, supplier alignment, and closure.
• Collaborate with Internal & External suppliers for material availability, price negotiations, delivery timelines, and discrepancy resolution.
• Support / Coordinate sourcing activities including RFQ handling, supplier integration, contract validation, and compliance checks.
• Monitor pricing accuracy, resolve price discrepancies, and support audit readiness.

Order Management & Cross-Functional Coordination

• Handle full order management lifecycle including order creation, modification, holds, cancellation, contract validations, and customer coordination.
• Engage with sales, logistics, warehouse, quality, and finance teams to ensure alignment on order fulfilment, dispatches, and documentation accuracy.
• Act as a single point of contact for internal stakeholders regarding procurement, material readiness, and RMA scheduling.
• Ensure timely communication of delays, constraints, and risk mitigation plans.

Stakeholder & Supplier Management

• Interface with global and regional stakeholders, offering timely updates on order status, material availability, escalation handling, and RMA progress.
• Coordinate with suppliers on delivery schedules, contract formalities, governance requirements, and compliance-driven activities (CSR, certifications, etc.).
• Drive contract workflows and ensure closure of documentation cycles.

Data Analytics, Reporting & Continuous Improvement

• Prepare and maintain dashboards in Excel/Power Query/ Power BI to track procurement cycles, inventory health, RMA output, RMA status, and SLA adherence.
• Analyse process gaps, propose improvements, and support implementation of enhanced workflows.
• Support new joiner training and promote cross-functional collaboration to standardize processes.

Qualifications:

• Bachelor's Degree in Electronics Engineering / Supply Chain or related field.
• Experience in procurement operations, supply chain planning, RMA planning, or order management roles.
• Hands-on experience in Oracle ERP, CRM tools, MS Excel (Advanced), Power Query, Power BI, and reporting tools.
• Strong understanding of supply chain workflows, planning logic, supplier communication, RMA line operations, and RMA cycles.
• Excellent analytical, coordination, and problem-solving skills with ability to handle high transaction volumes.
• Strong verbal and written communication skills; ability to manage stakeholders and resolve escalations effectively.

Preferred Skills:

• Background in Engineering with exposure to RMA planning/quality control.
• Experience working with global stakeholders and multi-functional teams.
• Proactive mindset with a strong drive for operational excellence and continuous improvement.
• Ability to interpret data, prepare dashboards, and support decision-making.