credit card csr

GENERAL SUMMARY:

Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties.

RESPONSIBILITIES AND DUTIES:

• Researches customer requests.

• Answers phone and email inquiries.

• Perform credit card duties such as adding new cards to system, sending out denials, post payments to account, maintain customer files, assist with online questions, prepare applications for underwriting, and collections.

• May assist in various other areas of operations.

• Performs other duties as assigned by management.

• Regular and reliable attendance.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Fiserv preferred.
• Must be able to operate a PC with keyboard accuracy and speed.
• Must have good customer service skills, in person, on the phone, and through email.
• Must have a general knowledge of accounting principles and procedures
• Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities.
• Must have strong mathematical and organizational skills.

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent with previous banking experience or equivalent work experience.
• Bank operations experience is preferred.

PHYSICAL REQUIREMENTS:

Seeing: 75-100%

Must be able to read reports, see computer screen

Hearing: 25-49%

Must be able to communicate with co-workers

Standing/Walking: 25-49%

Must be able to run errands for the bank, make large quantities of copies.

Climbing/Stooping/Kneeling: 25-49%

Must be able to obtain files.

Lifting/Pulling/Pushing: 50-74%

Must be able to lift and put away supplies.

Fingering/Grasping/Feeling: 75-100%

Must be able to use computer, write separate reports

PHYSICAL DIMENSIONS:

Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting most of the time and walking and standing some of the time.

NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

Monday - Friday 8-5 Located at Papillion Northshore Branch

About Pinnacle Bank/Bank of Colorado

We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.

We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.

As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.

At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.

We also offer personal banking services, including accounts, mortgages, personal loans and technology products.

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:

• 8 paid holidays*
• 17 PTO days each year for the first five years of employment.*
• After five years, 22 PTO days each year.*
• After ten years, 27 PTO days each year.*
• Employees must also complete the 90-day introductory period prior to accruing PTO.*
• New employees will receive 16 hours of paid sick time upon their hire date.*
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full-time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $50,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance

*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at or by phone at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].