Support Operations Project Manager

1 day ago

Tel Aviv, Tel Aviv, Israel Cato Networks Full time ₪90,000 - ₪120,000 per year
We're looking for a highly motivated Project Manager who is passionate about innovating on behalf of our internal customers. This individual will play a critical role in defining and executing projects related to tools, processes, and data. The ideal candidate will work closely with support leadership and other departments within the company to understand the evolving needs of our global support organization. Additionally, this role will ensure the proper utilization of provided solutions through rigorous quality assurance processes.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and security cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it

Responsibilities:
  • Define, plan, and execute projects focused on enhancing tools, processes, automations, data, and reporting.
  • Collaborate with cross-functional teams to understand needs, gather requirements, and deliver on objectives to ensure alignment and integration of projects.
  • Work with software engineers and documentation specialists within the team to deliver tasks and projects.
  • Monitor project progress and make necessary adjustments to ensure timely and successful completion.
  • Implement quality assurance processes to ensure solutions are effectively utilized by the support teams.
  • Conduct regular reviews and audits to identify areas of improvement and ensure adherence to best practices.
  • Develop and maintain reporting frameworks to track key performance indicators and operational metrics.
Requirements:
  • At least 3 years of experience in project management, preferably in a support or operations environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Strong organizational and multitasking skills, with a keen attention to detail.
  • Experience with systems like Zendesk, Salesforce, Jira.
  • Coding experience or the ability to work closely with software engineers is highly desirable.
  • Team player, structured, responsible, and well-organized.
  • Fluent in English, both verbal and written.
  • Industry experience at a SaaS company - advantage

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