Customer Support Agent with Spanish
2 weeks ago
Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family, considered as the operations center of the group.
Our Sofia office, located in the modern Capital Fort Building, houses over 200 talented and passionate team members. We pride ourselves on providing one of the best office environments in Bulgaria, fostering a cozy, friendly, and supportive yet professional and stimulating international atmosphere.
What We're Looking For:
We seek enthusiastic team players who are smart, curious, and self-driven, eager to contribute to a product used by thousands worldwide.
• Provide information about financial instruments and services of the company;
• Respond to customer requests for installation, registration and regular operations with client's software;
• Provide support regarding technical, trading and financial issues to customers queries by email and chat;
• Verify the request details with the customer;
• Research and answer questions and solve problems for a complete customer's satisfaction;
• Follow up on the successful completion of each case;
• Fluency in the Spanish language;
• Fluency in the English language;
• Good computer literacy;
• Excellent typing skills;
• Analytical and problem-solving skills;
• Ability to prioritise tasks and work with minimal supervision;
• Financial/Economic background or education will be considered as an advantage;
• Customer service experience will be considered as an advantage;
• Willingness to work on late and night shifts;
What we offer
Facilities
o Gym
o Video Games
o Fully Stocked Kitchen
o Recreation area
o Ping Pong Table
o Jago Football table
Social Events
o End of the year party
o Summer team building
o Annual Team Days
o Event calendar with various social gatherings
Goodies
o Tickets to games of our sponsored teams
o Subsidized meals
o Multisport and Coolfit card
o Health insurance with dental care
o 50% subsidized annual public
o transport card
o Bring a Friend Program
o Birth/Birthday Gifts
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