Field Service

9 hours ago

IMEA India Middle East Africa Israel Lixil Full time ₪40,000 - ₪80,000 per year

Join Our Team at LIXIL – Field Service & Training Specialist, Israel

At LIXIL, we believe water has the power to transform lives. Through our pioneering solutions in housing and water technology, we create products that make better homes a reality for everyone, everywhere. With a presence in over 150 countries and a portfolio that includes leading brands such as GROHE, we are committed to innovation, sustainability, and improving everyday experiences.

As part of LIXIL, GROHE is a global leader in bathroom and kitchen solutions, driven by a passion for quality, design, and cutting-edge technology. To support our continued growth, we are seeking a Field Service & Training Specialist to join our team in Israel.

Location:
GROHE Israel, Yitzhak Rabin 1, Petah Tikva – Global Towers, Building A, 19th Floor

Your Impact

As a Field Service & Training Specialist, you will play a key role in ensuring technical excellence, training, and compliance across internal teams and external partners. You will deliver hands-on field support, enhance technician expertise, and ensure our service standards remain best in class.

What You'll Do

Training & Development

  • Provide technical support and advice to internal teams (Call Centre, Customer Care, Sales, Projects) and external partners (dealers, installers).

  • Design and deliver engaging training sessions to improve technical and product knowledge.

  • Monitor technician performance and provide structured feedback to drive continuous improvement.

Field Operations

  • Conduct on-site visits to resolve technical issues and deliver practical, hands-on solutions.

  • Act as the main escalation point for complex cases requiring technical expertise.

Systems & Tools

  • Manage and track technical issues using JIRA, ensuring accurate documentation and timely resolution.

Inventory & Stock Alignment

  • Collaborate closely with the Field Service Specialist to align technical needs with stock availability and planning.

Customer Care Centre Support

  • Serve as the on-site technical contact for the Customer Care Centre, offering real-time support and guidance.

Compliance & Safety

  • Ensure all service activities comply with safety standards, industry regulations, and company policies.

  • Promote a strong culture of compliance, risk mitigation, and continuous improvement.

What You'll Need

  • Proven experience in field service, technical support, or training roles.

  • Strong background in delivering technical training and coaching to diverse teams.

  • Knowledge of industry regulations (sanitaryware or consumer goods experience is an advantage).

  • Proficiency in JIRA (preferred) and SAP (a plus).

  • Excellent communication, organizational, and documentation skills.

  • Strong English and Hebrew proficiency.

  • Service-oriented mindset with a collaborative approach.

What We Offer

  • Meal vouchers

  • Health insurance covering your entire family

  • Company car

At LIXIL, we are passionate about empowering our people to make a real impact. Join us and be part of a team that values collaboration, innovation, and professional growth.

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