Help Desk

7 days ago

Tel Aviv Center Israel Cymotive Full time

CYMOTIVE is looking for a Help Desk

As today's cars contain advanced hardware and software platforms that can connect to the outside world, grasping the potential security risks requires from the security architect a deep understanding of the vehicle's entire architecture.

Together with the world's leading car manufacturer, we have the opportunity to directly influence the security implementation as part of the vehicle security lifecycle for protecting the cars of the future.

We are an international, growing cyber security company looking for a creative and proactive architect to investigate the top of the edge IT and automotive systems with the ability to identify potential risk and threats and come up with ways to mitigate them. We manage security concept development and system architecture from within the automotive industry itself – making plans for the new cars to come.

About the Role

The ideal candidate will provide technical support to employees, resolve hardware and software issues, and ensure smooth day-to-day IT operations across the organization.

Key Responsibilities

  • Serve as the first point of contact for internal technical support requests - remotely and locally.
  • Troubleshoot and resolve issues related to hardware, software, networks, and user accounts.
  • Install, configure, and maintain laptops, peripherals, and business applications.
  • Manage users and permissions in systems such as Active Directory, M365, and SSO platforms.
  • Document issues and solutions in the help desk ticketing system.
  • Escalate complex problems to relevant IT team members when necessary.
  • Support onboarding and offboarding processes, including equipment setup and retrieval.
  • Monitor system performance and support routine maintenance tasks.
  • Assist in writing guides, FAQs, and internal documentation for employees.
  • Follow security best practices and help enforce IT policies.

Requirements

  • 1-3 years of experience in a technical support or help desk role (or equivalent training).
  • Strong knowledge of Windows and/or macOS operating systems.
  • Experience with Microsoft 365, Google Workspace, or similar productivity tools.
  • Familiarity with networks, VPNs, printers, and remote support tools.
  • Basic understanding of IT security principles.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot independently and prioritize tasks.
  • High attention to detail and willingness to learn new technologies.

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