Social Media Manager

Atera is inventing a new way of managing IT end-to-end for IT professionals and teams worldwide. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We're building a space where IT professionals connect, learn, and support each other, and we're looking for a seasoned Social Media Manager to lead our presence. This role goes beyond managing channels. It shapes Atera's public voice, drives influence, and elevates our C-level leaders across the IT industry.

You will be our customer-facing brand ambassador, sparking conversations, engaging the community, and creating content that positions our executives as thought leaders in the future of IT. In this hands-on and strategic role, you'll transform product features, customer stories, and new launches into social moments that feel unique and unforgettable.

You'll own the full social content operation from strategy to filming, editing, publishing, analytics, and influencer collaboration. Your mission is to leverage direct access to our CEO and leadership team to create high-impact content that resonates with IT pros, drives engagement, and strengthens Atera's leadership in Autonomous IT.

What you'll do at Atera:

Community & Social Channel Ownership

• Plan, create, and publish content on platforms like Instagram, Facebook, Reddit, Twitter, and LinkedIn
• Grow the user community and drive engagement through structured programs and organic conversations
• Manage discussions, monitor group sentiment, and keep the conversation flowing with engaging, industry-relevant content
• Monitor engagement metrics and adjust strategies accordingly
• Collaborate with design and marketing teams to align messaging, track trends and competitor activity
• Respond to comments and messages in a timely, brand-appropriate tone.

Cross-Team Partnership

• Monitor and report on customer feedback, providing valuable insights back to the Product team
• Translate product updates and new releases into stories the community can rally around.

Influencers & Advocacy

• Foster relationships with top contributors, champions, industry professionals, and influencers in IT
• Run and expand Atera's Champions Program, empowering advocates to shine
• Build and manage influencer partnerships that elevate Atera's visibility in IT communities.

What We're Looking For

You know how to connect the dots between people, content, and strategy, and you thrive in environments where you can own and grow something meaningful.

• 4+ years of experience as a Social Media and/or Community Manager (ideally in SaaS or IT).
• Strong creative instincts with great storytelling
• Native English speaker with exceptional communication skills crafting engaging copy and visual designs
• Data-driven mindset with the ability to track and report on key metrics
• Ability to align community strategy with marketing and business goals
• Strong collaboration skills — you can work seamlessly with marketing, product, and leadership teams
• Nice to have prior experience building advocacy or influencer programs.