
Director of Business Applications
1 week ago
Director of Business Applications
This position reports into the Senior Vice President of Business Operations and Technology. The Director of Business Applications is a leadership role responsible for overseeing the development, implementation, and support of the organization's business applications and related technologies.
Responsibilities
● Oversee the design, configuration, customization, and integration of Salesforce (including Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ) and DealHub CPQ
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Drive Strategic Partnerships: Partner with leaders across Sales, Marketing, Support, Services and Finance to align technology initiatives with business goals. Translate business requirements into a clear technology roadmap, ensuring transparency and clear communication across regular progress updates.
● Lead Business Technology Strategy: Define and execute the long-term vision for business technology. Build strong relationships with stakeholders, set clear priorities, and ensure accountability for cross-functional initiatives.
● Oversee Tool Administration: Manage the administration of sales tools and ensure effective project management for all sales operations initiatives.
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Prioritize the development backlog based on stakeholder input, business impact, and technical feasibility.
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Serve as the key decision-maker in determining feature prioritization, enhancements, and upgrades.
Requirements & Qualifications
● Proven experience leading a Salesforce development team. Experience with other platforms is also highly desirable.
● years of experience in a Salesforce Product Owner, Product Manager, or similar role, with a proven track record of delivering complex and scalable Salesforce solutions.
● Demonstrated experience leading cross-functional and matrixed teams in a fast-paced, agile environment, working closely with Salesforce admins, developers, stakeholders, and other key business contributors.
● Strong understanding of Salesforce capabilities and other industry platforms, integrations, data architecture, and managed packages, focusing on delivering scalable solutions.
● Proven ability to translate business needs into clear, actionable Salesforce features and enhancements, aligning technical teams with business priorities.
● Excellent communication, presentation, and stakeholder management skills to ensure consistent alignment across teams, from leadership to end users.
● Skilled in leading product roadmaps, managing backlogs, prioritizing business goals, and ensuring timely delivery of high-impact Salesforce solutions.
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