Technical Support Engineer

2 days ago

Tel Aviv, Tel Aviv, Israel Oligo Security Full time ₪90,000 - ₪120,000 per year

About Oligo
Oligo is a rapidly growing startup headquartered in Tel Aviv, leading the way in reshaping Application Security. With a strong investment from top-tier VCs including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we are developing a unique solution to address application security challenges, mainly focusing on open-source components in the application.

Our innovative technology leverages runtime application context while maintaining exceptional performance and stability. The Oligo Application Defense Platform gives security teams powerful capabilities to observe application components, detect intrusions, and mitigate threats, ensuring attacks are stopped before they can cause harm.

Role Overview
We are looking for a
Technical Support Engineer
to join our growing support team. This role is ideal for someone who is passionate about solving problems, learning new technologies, and helping customers succeed.

You will be part of a
rapidly growing global support group
that is still small and agile, offering a unique opportunity to make a real impact and grow with the team. We are a company working with
cutting-edge cloud-native technologies
, and this role will give you the opportunity supporting complex, modern infrastructure.

This is a role, focused on handling complex technical issues, driving product improvements, and serving as a critical link between our customers, R&D, and Customer Success teams. You will work on advanced troubleshooting, take ownership of high-impact problems, and help shape our support operations as we scale.

Responsibilities

  • Act as a senior escalation point for complex technical issues that require in-depth investigation and collaboration with R&D
  • Own the resolution of all support cases from investigation to closure, ensuring high customer satisfaction
  • Partner with Product and Engineering teams to identify and escalate recurring issues and serviceability gaps
  • Lead root cause analysis and proactively contribute to product improvements and knowledge sharing
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage
  • Create and maintain internal tools, scripts, and documentation to improve troubleshooting and operational efficiency
  • Work directly with customers to support deployment, configuration, and optimization of our platform in complex environments

Requirements:

Required Qualifications

  • 3-4 years of experience in a Global technical support, or similar customer-facing technical role
  • Hands on experience using SQL to query databases and troubleshoot issues.
  • Proficiency with command-line tools and Linux operating system environments
  • Experience supporting cloud-native applications, including knowledge of Kubernetes and Helm
  • Excellent written and verbal communication skills in English, with a strong customer-first mindset.
  • Ability to work collaboratively and manage multiple tasks in a fast-paced environment
  • Experience with writing technical documentation (FAQs, troubleshooting guides)
  • Familiarity with REST APIs and/or GraphQL for troubleshooting integrations and product behavior
  • Programming skills (Python, Java, etc.) – an advantage

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel SAM Seamless Network Full time ₪90,000 - ₪120,000 per year

    About the Role:Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions. This role is more than just troubleshooting—it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Salt Security Full time ₪80,000 - ₪120,000 per year

    Technical Support EngineerLocation: Tel Aviv, IsraelAt Salt Security, our mission is to secure the digital backbone of modern organizations through industry-leading API security. Our Technical Support team is on the front lines of that mission, helping customers quickly resolve technical issues quickly and ensuring the security of their APIs in real...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Port Full time ₪104,000 - ₪130,878 per year

    Why we're looking for you:At Port, we're redefining how internal developer platforms (IDPs) are built. Our product empowers organizations to centralize infrastructure operations and enable developer self-service at scale.We're looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel BRIA AI Full time $80,000 - $120,000 per year

    AboutBria is a pioneering enterprise-grade Visual Generative AI platform founded 5 years ago and backed by prominent investors, including Intel Capital, GFT, Entree Capital, and Getty Images. Our platform empowers builders in enterprises to build and integrate Visual Gen AI-based solutions without the risks of copyright, privacy, or AI regulatory...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Windward Full time $104,000 - $130,878 per year

    We are looking for aTechnical Support Engineerwith a passion for resolving technical and non technical questions and customer satisfaction to join our business unit team.As a customer support engineer at Windward you'll be working with multiple and different B2B and B2G customers in the Insurance, commercial, governmental sectors and supply chain . Your main...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Windward Full time ₪104,000 - ₪130,878 per year

    We are looking for a Technical Support Engineer with a passion for resolving technical and non technical questions and customer satisfaction to join our business unit team.As a customer support engineer at Windward you'll be working with multiple and different B2B and B2G customers in the Insurance, commercial, governmental sectors and supply chain . Your...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Check Point Software Full time ₪104,000 - ₪130,878 per year

    We are looking for aTier 3 Support Engineerto join our globalHarmony SASEsupport team atCheck Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires aproactive and customer-focusedapproach, ensuring continuous improvement and high-quality technical...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Stigg Full time ₪90,000 - ₪120,000 per year

    We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling Tier 2 technical inquiries. Your primary responsibility will be to ensure our customers have a seamless experience with our SaaS platform, which is built on robust APIs,...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Stigg Full time ₪90,000 - ₪120,000 per year

    We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling Tier 2 technical inquiries. Your primary responsibility will be to ensure our customers have a seamless experience with our SaaS platform, which is built on robust APIs,...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Kela Technologies Full time ₪60,000 - ₪120,000 per year

    ResponsibilitiesServe as the first point of contact for both internal teams and external customers, managing incoming requests, incidents, and inquiries.Deliver clear and timely responses, escalating complex issues to Tier 2 or Engineering when necessary.Perform troubleshooting across application, configuration, and infrastructure layers, including log...