Technical Support Engineer

1 week ago

Tel Aviv, Tel Aviv, Israel Oligo Security Full time ₪90,000 - ₪120,000 per year

About Oligo
Oligo is a rapidly growing startup headquartered in Tel Aviv, leading the way in reshaping Application Security. With a strong investment from top-tier VCs including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we are developing a unique solution to address application security challenges, mainly focusing on open-source components in the application.

Our innovative technology leverages runtime application context while maintaining exceptional performance and stability. The Oligo Application Defense Platform gives security teams powerful capabilities to observe application components, detect intrusions, and mitigate threats, ensuring attacks are stopped before they can cause harm.

Role Overview
We are looking for a
Technical Support Engineer
to join our growing support team. This role is ideal for someone who is passionate about solving problems, learning new technologies, and helping customers succeed.

You will be part of a
rapidly growing global support group
that is still small and agile, offering a unique opportunity to make a real impact and grow with the team. We are a company working with
cutting-edge cloud-native technologies
, and this role will give you the opportunity supporting complex, modern infrastructure.

This is a role, focused on handling complex technical issues, driving product improvements, and serving as a critical link between our customers, R&D, and Customer Success teams. You will work on advanced troubleshooting, take ownership of high-impact problems, and help shape our support operations as we scale.

Responsibilities

  • Act as a senior escalation point for complex technical issues that require in-depth investigation and collaboration with R&D
  • Own the resolution of all support cases from investigation to closure, ensuring high customer satisfaction
  • Partner with Product and Engineering teams to identify and escalate recurring issues and serviceability gaps
  • Lead root cause analysis and proactively contribute to product improvements and knowledge sharing
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage
  • Create and maintain internal tools, scripts, and documentation to improve troubleshooting and operational efficiency
  • Work directly with customers to support deployment, configuration, and optimization of our platform in complex environments

Requirements:

Required Qualifications

  • 3-4 years of experience in a Global technical support, or similar customer-facing technical role
  • Hands on experience using SQL to query databases and troubleshoot issues.
  • Proficiency with command-line tools and Linux operating system environments
  • Experience supporting cloud-native applications, including knowledge of Kubernetes and Helm
  • Excellent written and verbal communication skills in English, with a strong customer-first mindset.
  • Ability to work collaboratively and manage multiple tasks in a fast-paced environment
  • Experience with writing technical documentation (FAQs, troubleshooting guides)
  • Familiarity with REST APIs and/or GraphQL for troubleshooting integrations and product behavior
  • Programming skills (Python, Java, etc.) – an advantage

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Upwind Security Full time ₪90,000 - ₪120,000 per year

    About the CompanyUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪90,000 - ₪120,000 per year

    DescriptionPlease note that this is a hybrid position of 3 days/week in our Tel Aviv office.We are looking for a Technical Support Engineer to join our team in our Tel Aviv office There are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers.As a Technical Support Engineer, you...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪90,000 - ₪120,000 per year

    Please note that this is a hybrid position of 3 days/week in our Tel Aviv office.We are looking for a Technical Support Engineer to join our team in our Tel Aviv office There are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers. As a Technical Support Engineer, you will use...

  • Technical Support Engineer

    6 days ago

    Tel Aviv, Tel Aviv, Israel Tipalti Full time ₪60,000 - ₪120,000 per year

    As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to...

  • Technical Support Engineer L2

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Blockaid Full time ₪90,000 - ₪120,000 per year

    Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.We are backed by...

  • Advanced Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Cornerstone OnDemand Full time ₪40,000 - ₪80,000 per year

    We're looking for a*Advanced Technical Support EngineerThis role isHybrid, Krakow Office*The Advanced Support specialist is a member of a strong technical team delivering world-class support for some of our SaaS solutions.They should be motivated to help customers resolve issues and will use their problem-solving skills to ensure an outstanding customer...

  • Senior Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Palo Alto Networks Full time ₪90,000 - ₪120,000 per year

    Company Description Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...

  • Senior Technical Support Engineer

    4 days ago

    Tel Aviv, Tel Aviv, Israel Palo Alto Networks Full time ₪120,000 - ₪240,000 per year

    Company Description Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...

  • Senior Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Palo Alto Networks Full time ₪90,000 - ₪120,000 per year

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Technical Support Engineering Manager – HiredScore

    4 days ago

    Tel Aviv, Tel Aviv, Israel Workday Full time ₪90,000 - ₪120,000 per year

    *Your work days are brighter here.*At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...