Professional Services Engineer

3 hours ago

Lincoln Nebraska Israel penlink Full time ₪90,000 - ₪123,000 per year

We're looking for a Professional Services Engineer who loves solving difficult challenges, thrives in fast-paced environments, and is driven by curiosity and creativity. You'll play a key role in delivering and supporting Penlink's cloud-based and on-premise solutions for our global customers, helping agencies unlock the full potential of their data. 

YOUR RESPONSIBILITIES 

  • Implement, configure, and support customer cloud-based and on-premises solutions. 
  • Manage infrastructure setup, deployment, and ongoing maintenance across multiple platforms and environments. 
  • Work closely with internal teams including Application Support, DevOps, R&D, and QA to stage advanced technical solutions and ensure system serviceability. 
  • Develop and maintain technical documentation, knowledge base articles, and serviceability tools. 
  • Provide Tier 2–3 support and troubleshooting for complex system issues. 
  • Continuously learn and adapt to new technologies and evolving customer environments. 
  • Collaborate with customers worldwide to ensure high-quality service delivery and successful solution adoption. 

YOUR COMPETENCIES 

  • 3+ years of experience as a System Engineer or Application Support Engineer. 
  • Advanced knowledge of IT systems, including solutions, implementation, networking, servers, and web-based applications. 
  • Strong experience with Linux, cloud environments, and VMware ESX. 
  • Proficiency in installing, configuring, and maintaining both virtual (Cloud/ESX) and physical servers. 
  • Experience with scripting languages such as BASH and PowerShell (strong advantage). 
  • Hands-on experience deploying infrastructure (IaaS) solutions to Azure or AWS. 
  • Solid understanding of database concepts (Postgres, Oracle preferred). 
  • Proven ability to document solutions and share knowledge effectively. 
  • Experience providing customer support and working with global clients. 
  • Excellent troubleshooting and problem-solving skills with a "make it happen" attitude. 
  • Ability to perform under pressure in deadline-driven or high-stakes situations. 
  • Strong written and verbal communication skills in English; additional languages are an advantage. 
  • US Citizenship is required due to the nature of our customers and data environments. 

YOUR EDUCATION & EXPERIENCE 

  • Certifications such as CCNA, MCSE, AWS, or Azure. 
  • Experience in environments supporting law enforcement, defense, or intelligence clients. 

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