Senior Site Reliability and Production Engineer

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

Your Career

As a Senior DevOps Engineer on our Production Engineering team, you will be at the forefront of ensuring the stability, scalability, and performance of our production systems. You'll be responsible for the health of large-scale cloud environments, investigating incidents, driving root cause analysis, and implementing long-term solutions that improve system reliability. You'll also own and continuously improve the production release process, ensuring deployments are safe, automated, and well-orchestrated. You'll collaborate closely with engineering, platform, and SRE teams to ensure world-class operational excellence for our customer-facing services.

Your Impact

• Own the end-to-end release process: plan, coordinate, and execute deployments across environments with a strong focus on safety, reliability, and automation

• Ensure stability and performance of all production systems, maintaining high availability through proactive monitoring and incident management

• Investigate and resolve complex production issues, driving post-incident reviews and implementing long-term fixes

• Respond to critical incidents and customer escalations with a calm, structured approach and clear communication

• Define and uphold best practices for change management, observability, and system reliability

• Manage infrastructure-as-code using Terraform for scalable cloud deployments

• Improve monitoring, alerting, and recovery mechanisms to detect and resolve issues faster

• Automate repetitive operational tasks through scripting and tooling

• Collaborate with development teams to ensure smooth delivery and stable operation of new features

• Participate in an on-call rotation to support production systems

Your Experience

• 5 years of experience supporting large-scale production systems in cloud environments

• Strong hands-on experience with Linux systems and networking fundamentals

• Solid experience with cloud platforms (GCP preferred)

• Hands-on experience running large-scale Kubernetes in production

• Expertise with Terraform and infrastructure-as-code principles

• Strong scripting skills (e.g., Python, Bash) to build automation and tooling

• Proven experience owning or contributing to release and deployment processes

• Familiarity with observability tools like Prometheus, Grafana, or similar

• Ability to lead incident investigations and drive root cause resolution

• Excellent communication and collaboration skills

The Team

To stay ahead of the curve, it's critical to know where the curve is, and how to anticipate the changes we're facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and access technology and the products and services that dedicatedly address them. Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks and enabling secure access to all on-prem and cloud applications. They are constantly innovating – challenging the way we, and the industry, think about Access and security. These engineers aren't shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our engineering team is provided with an unrivaled chance to create the products and practices that will support our company growth over the next decade, defining the cybersecurity industry as we know it. If you see the potential of how incredible people and products can transform a business, this is the team for you. If the prospect of affecting tens of millions of people, enabling them to work remotely securely and easily in ways never done before, thrill you - you belong with us.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.