Experienced Developer Support Engineer

1 week ago

Tel Aviv, Tel Aviv, Israel JFrog Full time ₪90,000 - ₪120,000 per year

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

Besides a wild ride and a lot of learning, we'll leap your career forward

The position is located in Netanya
*As an Experienced Developer Support Engineer at JFrog you will...*

  • Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirements
  • Develop scripts in Bash, Python, Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
  • Ability to work in flexible hours and weekends while needed

*To be an Experienced Developer Support Engineer at JFrog you need…*

  • BSc or equivalent in Computer Science or Computer Engineering
  • 2-4 years experience in customer-facing roles - Mandatory
  • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms
  • Experience in Linux - Mandatory
  • Strong technical software-related debugging skills - Mandatory
  • Understanding of Java or other compiled language - Mandatory
  • Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat - Advantage
  • Experience in DevOps industry - Advantage
  • Excellent spoken and written English

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