Senior Technical Architect

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

We are seeking an experienced and dynamic Principal Professional Services Consultant to lead the successful implementation, adoption, and optimization of our Digital Adoption Platform (DAP) solutions. This senior-level role will partner closely with enterprise customers, guiding them through digital transformation initiatives, ensuring business value realization, and providing thought leadership in best practices for digital adoption. The PPSC will act as both a strategic advisor and hands-on expert, bridging business needs with technical capabilities to drive user adoption, productivity, and ROI across customer digital ecosystems.

• Customer Engagement & Advisory
• Serve as a trusted advisor to executive stakeholders and program leaders on digital adoption strategies.
• Partner with clients to align DAP initiatives with business goals and digital transformation roadmaps.
• Conduct adoption maturity assessments and create tailored success plans.

• Solution Implementation
• Lead complex DAP deployments, including solution design, configuration, and integration with enterprise systems.
• Define user journeys, success metrics, and adoption frameworks that maximize platform value.
• Oversee delivery teams, ensuring project milestones, quality, and customer satisfaction.

• Thought Leadership
• Provide strategic insights on trends in digital adoption, change management, and employee experience.
• Mentor internal consultants and client teams on best practices for enterprise DAP implementations.
• Contribute to development of methodologies, accelerators, and reusable assets.

• Change Management & Adoption
• Partner with business leaders to design communication and enablement strategies.
• Support enterprise-wide adoption initiatives, ensuring measurable behavioural and business outcomes.
• Facilitate workshops, executive briefings, and end-user enablement sessions.

• Cross-Functional Collaboration
• Work with product management to relay customer feedback and influence roadmap direction.
• Partner with customer success and sales teams to identify expansion opportunities.
• Support pre-sales engagements by providing solution expertise and thought leadership.

• 10+ years of experience in professional services, consulting, or enterprise software implementation (preferably SaaS)
• Deep expertise in Digital Adoption Platforms (e.g., WalkMe, Pendo, Whatfix, or similar), change management, or digital transformation programs.
• Strong background in enterprise systems (CRM, ERP, HCM, custom applications).
• Exceptional ability to engage with executive stakeholders and influence digital strategy.
• Proven track record of leading large-scale, complex implementations with measurable business outcomes.
• Strong program management skills; able to lead cross-functional teams in global enterprise environments.
• Excellent communication, facilitation, and presentation skills.
• Bachelor's or master's degree in business, Information Systems, or related field.

• Preferred Skills
• Certifications in Prosci, PMP, ITIL, or Agile methodologies.
• Experience in change management, organizational development, or digital workplace initiatives.
• Ability to create executive-ready deliverables and adoption strategy frameworks.
• Familiarity with analytics and ROI measurement for digital transformation initiatives.

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

Our job titles may span more than one career level. The OTE for this role is between $XX,XXX and $XX,XXX including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.