Director of Training

2 weeks ago

Tel Aviv, Tel Aviv, Israel Windward Full time ₪120,000 - ₪240,000 per year

About the Role

We're looking for a Director of Training to build and lead our comprehensive training strategy and execution across customers and internal teams. You'll be the go-to expert ensuring our global workforce and customers can maximize the value of our maritime AI solutions.

You'll be diving deep into maritime domain expertise and product knowledge to create world-class training experiences that scale globally.

Reports to:
VP Business Services

What You'll Own

Training development

  • Build ongoing product and solutions training curricula to keep customers and internal teams current with our evolving AI solutions
  • Manage certification programs and compliance training requirements
  • Create maritime domain training for non-maritime team members
  • Develop and adjust to role-specific training tracks (customer success, support, sales etc.)

External Customer Training

  • Lead customer education strategy from onboarding through advanced use cases
  • Build scalable training programs for our diverse global customer base
  • Create self-service training resources and knowledge bases
  • Design certification programs for customer power users
  • Deliver executive-level training sessions and workshops

Strategic Training Operations

  • Partner with Product, R&D, Product Marketing and Customer Success to stay ahead of feature releases
  • Build training analytics and success metrics to measure program effectiveness
  • Manage training technology stack and platforms - use advanced AI tools
  • Scale training delivery across multiple time zones and languages

What You Bring

Must-Haves

  • Experience in training/education roles, preferably in B2B SaaS environments
  • Deep maritime industry knowledge and understanding of maritime operations and challenges - Huge advantage
  • Direct experience with Windward products and maritime AI solutions - Huge advantage
  • Experience with global, distributed teams and customers
  • Strong presentation and facilitation skills for both technical and executive audiences
  • Proven track record building training programs from scratch
  • Background in developing training materials for global enterprise customers
  • Experience in fast-growing SaaS companies with complex technical products
  • Maritime certifications or professional maritime background
  • Instructional design certifications or formal training methodology experience
  • Knowledge in new AI based training tools and LMS's
  • Manage and conduct train the trainer
  • Travel abroad to customers and Windward's offices

Nice to Have

  • Experience with training platforms and learning management systems
  • Multilingual capabilities for global customer base
  • Technical background to understand AI/ML concepts
  • Previous experience in customer-facing roles

Why You'll Love This Role

  • Shape the training strategy for a cutting-edge maritime AI company
  • Work with customers solving real-world maritime challenges
  • Build programs that directly impact product adoption and customer success
  • Join a global team of maritime and AI experts
  • Opportunity to become the training authority in the maritime AI space

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