IT Specialist

Fetcherr, innovators in deep learning, e-commerce, and digitization, is transforming traditional systems through cutting-edge AI technology. Our core technology - the Large Market Model (LMM) - is a sophisticated AI engine that predicts demand and market trends with remarkable precision, enabling powerful real-time decision-making. Having made our mark initially in the airline industry, we're now expanding our dynamic AI-driven solutions to transform multiple sectors.

We are looking for a proactive and passionate
IT Specialist
to organize, maintain, and support our company's IT systems and provide outstanding support to our employees worldwide. You will be responsible for administering internal assets, software, and hardware while ensuring the seamless operation of all IT systems. Additionally, you will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment.

Responsibilities :

• Set up and maintain company IT infrastructure, SaaS applications, and security systems
• Ensure systems reliability and secure data management
• Install, configure, and maintain hardware and software across the organization
• Perform system monitoring, updates, and troubleshooting as needed
• Provide responsive technical support to team members worldwide
• Resolve technical issues quickly to minimize disruptions
• Document IT processes, create user guides, and track company assets
• Coordinate with vendors and handle technology purchases
• Manage IT projects across departments

Requirements:

You'll be a great fit if you have...

• 3+ years of hands-on experience in IT systems administration and technical support
• Expertise in cloud platforms like Google Workspace and Microsoft 365
• Advanced knowledge of Windows and Mac operating systems
• Strong networking fundamentals (DNS, DHCP, VPNs, LAN/WAN)
• Experience with Atlassian collaboration tools
• Exceptional problem-solving and troubleshooting abilities
• Outstanding communication skills with non-technical users
• Familiarity with information security systems
• Fluent English, both written and spoken

Advantages

• Python scripting capabilities
• Experience supporting remote work environments
• Experience in startup environments