Agent QA
1 week ago
- Evaluate end-to-end conversations generated by our AI agents – whether spoken or written – and ensure they meet standards for quality, accuracy, clarity, and tone
- Identify issues like hallucinations, boundary violations, tonal mismatches, or broken conversational or functional logic
- Work closely with agent engineers, product, and development teams to improve agent reliability and user experience
- Help build structured QA workflows and create dedicated testing suites that define what "great" looks like in AI-driven conversations
- Tag, label, and annotate outputs consistently to support training and iteration at scale
- Assist with fine-tuning voice diacritics to enhance agent speech quality and naturalness
Requirements:
- Excellent written & verbal English – a MUST
- Sharp attention to detail and strong critical thinking
- Comfortable reviewing voice and chat transcripts for clarity, tone, logic, and correctness
- Bachelor's degree (or higher) in a STEM field (Computer Science, Cognitive Science, Engineering, Mathematics, etc.)
- Experience with QA, annotation, LLM evaluation, or customer support – a strong advantage
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