Customer Support Engineer

10 hours ago

HaNatsiv Street Tel AvivYafo Tel Aviv District Israel Evinced Full time ₪40,000 - ₪80,000 per year

We know the title says - "About Us". But really, it's all about you.

At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact. 

Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space? 

At Evinced, you'll be creating disruptive new ways for developers to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk. 

Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities? 

It's more than a job, it's a mission.

Your Team: 

We are looking to fill a vital role in our Customer Support Engineering team that is pivotal to the success of our customers' accessibility efforts. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. This is a chance to have a real impact, by working closely with Sales, Engineering, Product teams, partners and more to improve our products and ensure the success of our customers.

You will be joining a team of highly professional and innovative support, solution engineers and technical account managers that are driven by passion for the domain and the mission of the company. 

Your Impact:

  • Provide expert technical support to our enterprise customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
  • Educate and empower customers by creating code/framework examples and documentation.
  • Collaborate with engineering and product teams to escalate bugs and customer-requested feature enhancements.
  • Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency.
  • Manage a personal queue of support tickets, prioritizing issues based on urgency and business impact.

Your Qualities:

  • A team player with the spirit of a developer, and the passion (and patience) to help customers solve problems.
  • Exceptional communication skills with the ability to convey complex topics simply.
  • Knowledge of web and mobile functional testing frameworks like Selenium, Playwright, Appium, and Espresso.
  • Familiarity with mobile testing and development frameworks.
  • General networking knowledge (proxy settings, certificates, encryption).
  • Understanding of CI/CD pipelines and setup (YAML).
  • Experience with web and/or mobile accessibility would be amazing but not required.

We're based in Tel Aviv, 5 minutes from Hashalom train station, and Yehudit light train station, and we have our own parking lot. We work in a hybrid mode, with flexible working hours. 

  • Customer Support Engineer

    11 hours ago

    HaMelacha Street Rosh Haayin, Center District, Israel Waterfall Security Full time ₪40,000 - ₪80,000 per year

    Customer Field/Support EngineerWe are seeking a Customer Field/Support Engineer to handle post-sale technical activities and ensure successful deployment and support of Waterfall Solutions at customer sites. This role involves close collaboration with clients, providing both technical expertise and hands-on assistance during system implementation and ongoing...

  • Technical Support Engineer

    11 hours ago

    Daniel Frisch Street Tel Aviv-Yafo, Tel Aviv District, Israel Blockaid Full time ₪60,000 - ₪120,000 per year

    Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.We are backed by...

  • Customer Support Tools

    1 week ago

    Tel Aviv, Tel Aviv, Israel VAST Data Full time $60,000 - $120,000 per year

    DescriptionVAST Data is looking for a Customer Support Engineer to join our growing teamThis is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence."VAST's data management vision is the future of the...

  • T3 Customer Support

    10 hours ago

    Tel Aviv, Tel Aviv, Israel InspHire Full time ₪90,000 - ₪120,000 per year

    A state-of-the-art AI platform that provides real-time automatic threat detection for X-ray and CT checkpoints in airports, railway stations, and customs is looking for a T3 Support Manager.Being faster and more accurate than the human eye can ever be, the company's platform allows unparalleled operational cost reduction while making the world a safer place...

  • Customer Support Specialist

    10 hours ago

    Tel Aviv, Tel Aviv, Israel LayerX Security Full time ₪60,000 - ₪120,000 per year

    LayerX is seeking an experiencedTier-1 customer support specialistto join our team. This role will combine supporting our customer needs via support tickets as well as customer reporting & analysis. This unique combination will provide growth opportunities as well as significant room for impact.This role will include shifts in US Hours, Monday- Friday (not...

  • Customer Support Engineer

    11 hours ago

    Ramat Gan, Israel, Loox Full time ₪40,000 - ₪80,000 per year

    We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.In this role, you'll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.We're looking for someone energetic,...

  • Head Of Customer Support

    1 week ago

    Tel Aviv, Tel Aviv, Israel Seraphic Security Full time ₪120,000 - ₪180,000 per year

    The browser has become the main productivity tool for employees due to driving trends like working remotely, BYOD, and web-based SaaS applications. At Seraphic, we are revolutionizing browser security. Our patent-pending technology offers unmatched protection against zero-day attacks, phishing, and malicious downloads. By operating at the core of the...

  • Head Of Customers Support

    11 hours ago

    Tel Aviv, Tel Aviv, Israel Seraphic Security Full time

    The browser has become the main productivity tool for employees due to driving trends like working remotely, BYOD, and web-based SaaS applications.At Seraphic, we are revolutionizing browser security. Our patent-pending technology offers unmatched protection against zero-day attacks, phishing, and malicious downloads. By operating at the core of the browser,...

  • Head Of Customers Support

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Seraphic Security Full time

    The browser has become the main productivity tool for employees due to driving trends like working remotely, BYOD, and web-based SaaS applications. At Seraphic, we are revolutionizing browser security. Our patent-pending technology offers unmatched protection against zero-day attacks, phishing, and malicious downloads. By operating at the core of the...

  • Technical Customer Support Engineer

    10 hours ago

    Israel Linx Security Full time ₪60,000 - ₪120,000 per year

    The Technical Support Engineer provides consistent, world-class security, network, and product support for Linx Security products.Key Responsibilities:Provide assistance and support to Enterprise customers with the Elite Support Service Offering by diagnosing issues, identifying root causes, and delivering effective solutions based on issue priorityMentor...