Head of HR

Lightrun shapes the Future of Autonomous Application Remediation—Software That Fixes Itself. As the market leader in Developer Observability, Lightrun is revolutionizing how developers and SREs address high-impact business challenges. We're shifting from reactive troubleshooting to real-time, AI-driven remediation—minimizing downtime and ensuring mission-critical systems stay operational.

Recognized by Fast Company and G2, and trusted by industry leaders like Citi, SAP, AT&T, ADP, Booking Holdings, Inditex, and more, Lightrun is redefining observability. Join us to build cutting-edge AI-powered solutions, collaborate with world-class engineers, and shape the future of autonomous software.

We're looking for a Head of HR who does things differently, someone who challenges the status quo and brings a fresh approach to HR: more data, deeper business understanding, and constant use of technology. This dynamic and demanding role requires prioritization, adaptability, and the ability to navigate complexity while working globally.

Please read the job description carefully before applying. This role reports to the SVP of Operations.

Key Responsibilities

Managerial Partnership

• Build and nurture close relationships with managers.
• Act as a trusted advisor, helping managers navigate team dynamics, performance challenges, and development opportunities.

HR Processes

• Oversee and enhance core HR processes such as feedback cycles, engagement surveys, and other initiatives aimed at improving employee experience and performance.
• Foster a data-oriented approach by analyzing insights from HR processes to drive improvements.

Training and Development

• Develop and implement comprehensive training programs that help individuals identify and pursue personalized growth plans, supporting skill development, leadership growth, and career progression.
• Identify training needs through collaboration with managers and employee feedback.

HR Technology Management

• Leverage HR platforms to streamline operations, improve automation, and enhance analytics.
• Explore and adopt new tools and technologies to optimize HR processes and the employee experience.

Employee Connection & Feedback

• Conduct ongoing 1:1 check-ins with employees to gather insights, provide guidance, and address concerns.
• Build meaningful relationships and ensure engagement with our global and US-based teams.

Onboarding

• Take ownership of the end-to-end onboarding experience, ensuring new hires are set up for success from day one.
• Work with hiring managers to tailor onboarding plans that create a seamless transition into the company.

Policy and Compliance

• Ensure adherence to labor laws and internal policies across all locations.
• Regularly review and update company policies to reflect best practices and legal requirements.

HR Metrics and Reporting

• Track and analyze key HR metrics.
• Provide reports and recommendations to the SVP of Operations based on data-driven insights.

What You Bring
We're looking for a true partner on this journey, someone who's ready to be part of an exciting, fast-moving, and sometimes frustrating process, where we all grow together.

This role is about mindset as much as experience- we need the right person, not necessarily the "right" profile. If you believe you have the right skills, even if your background doesn't match every requirement exactly, we'd love to hear why you're the right fit.

That Said, The Ideal Candidate Will Bring

• 7+ years of HR experience, preferably in fast-paced, growing companies.
• A business-oriented approach, you understand how HR connects to the company's success, are familiar with business data, terminology, and key metrics (even at a high level).
• A data-driven mindset, using insights to improve HR processes and decision-making.
• Experience with HR systems like Hibob and Trinet, with a tech-savvy approach to automation.
• A creative thinker, able to find new, unconventional solutions and improve processes beyond standard HR playbooks.
• Experience with AI tools, you've explored or implemented AI-driven solutions to enhance HR operations, productivity, or decision-making.
• The ability to create meaningful relationships, you communicate effectively and build trust across all levels of the organization.
• A culture enabler, you have a strong understanding of group dynamics and how to foster an environment where people thrive.
• A productive and efficiency-driven mindset, you think in terms of impact, optimization, and scaling rather than just maintaining processes.
• Comfort with change and adaptability, things move fast, and being able to embrace change, pivot, and find solutions in an evolving environment is key.
• Ability to work US hours as needed, ensuring alignment with our global team.
• Previous experience in roles like product, sales, or BI is an advantage, bringing a deeper understanding of business needs.