Customer Success Business Operations Analyst

4 hours ago

Rosh HaAyin, Central District, Israel Kornit Digital Full time ₪60,000 per year

Nice to meet you - we are Kornit DigitalKornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.You are invited to be part of it to #expressyourbestClick to learn more > Department: Customer Delivery and SuccessReports to: Director of CS Business OperationsLocation: Rosh Ha'ayin We are looking for a Customer Success Business Operations expert to join Kornit's global Customer Success organization.In this hands-on role, you will monitor and analyze the performance of our service business, track costs and revenues, and support initiatives to improve profitability (GM) across regions. You'll collaborate with regional teams and finance partners to ensure continuous improvement of our service operations.Key Responsibilities:Service P&L - Track and analyze service-related revenues, costs, and margins across regions. Identify opportunities to improve efficiency and increase profitabilityService Pricing - Responsible for service products pricing and contract offerings models.Regional Partnership: Collaborate with regional teams to drive process alignment, cost control, and improved gross margin (GM) performance.Insights & Reporting: Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.Planning & Forecasting: Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.RequirementsRequirements:2+ years of experience in service business management, commercial operations, or customer success.Deep understanding of service revenue models, contracts, and commercial terms.Strong analytical and business acumen; experience working with Salesforce, ERP, and BI tools.Excellent collaboration skills across Service, Finance, and Product teams.Fluent English and strong communication skills, both written and verbal.KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

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