Inside Sales Manager

2 weeks ago

Ramat Gan, Tel Aviv, Israel TBO Full time

Job Summary:

The Inside Sales Manager is responsible for managing and growing our portfolio of longtail accounts. This role focuses on building relationships, driving revenue, and ensuring customer satisfaction for smaller-scale, high-potential accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and a proven ability to deliver results in a fast-paced environment.

Key Responsibilities:

  • Manage a portfolio of longtail accounts, ensuring regular engagement through calls, emails, and meetings.
  • Act as the primary point of contact for client inquiries, ensuring timely resolution of issues.
  • Foster strong relationships to retain and grow accounts.
  • Drive adoption of digital tools or platforms relevant to the travel industry.
  • Oversee smooth onboarding processes for new accounts by providing training and handholding.
  • Educate clients on products, tools, and best practices to optimize their experience.
  • Provide ongoing training or workshops tailored to longtail partners.
  • Regularly share client feedback and insights with internal teams to inform product or service enhancements.
  • Address the lost and churned accounts and understand the reasons behind it to fix it.
  • Conduct needs assessments to understand client requirements.
  • Close sales by building rapport with new and existing clients and addressing client objections.
  • Train travel agents on calls, meetings & webinars.
  • Provide excellent customer service and post-sales support.
  • Meet or exceed monthly, quarterly, and annual sales targets as per the KPIs.
  • Work closely with the marketing and product teams to align sales strategies with product launches and campaigns. Find ways to approach clients and motivate them to book.

Qualifications:

  • Experience:
    Minimum 1-3 years of inside sales experience,in TRAVEL INDUSTRY
  • Language: G
    ood command of English and language is extra.
  • Education:
    Bachelor's degree in Business, Marketing, or related field.
  • Skills:
  • Strong communication and interpersonal skills.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
  • Ability to work in a fast-paced environment and adapt to changing targets.
  • Customer-focused with excellent problem-solving skills.
  • Excellent written and verbal communication skills
  • Strong organizational and multitasking skills with high attention to detail
  • Analytical skills for generating insights from sales and booking data

Key Competencies:

  • Self-motivated and results-oriented
  • Team player with a positive attitude
  • Strong negotiation and persuasion skills
  • Goal-driven with the ability to meet sales targets

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